- Evaluation Plan:
- 2010-2010, South Africa
- Evaluation Type:
- Outcome
- Planned End Date:
- 06/2012
- Completion Date:
- 04/2012
- Status:
- Completed
- Management Response:
- Yes
- Evaluation Budget(US $):
- 34,000
Outcome Evaluation of UNDP's Capacity Development Programme for the Enhancement of Service Delivery through Good Governance and Capacity Development in South Africa
| Document | Type | Language | Size | Status | Downloads |
|---|---|---|---|---|---|
 TOR_Outcome_Evaluation_on_Service_Delivery_Final_.doc |
tor | English | 120.50 KB | Posted | 493 |
 Part I - UNV Capacity Development Partnership Evaluation Report.pdf |
report | English | 1867.54 KB | Posted | 1413 |
| Part II - UNDP MDGs and M and E Capacity Development partnership Evaluation Report.pdf |
report | English | 2893.33 KB | Posted | 532 |
| Title | Outcome Evaluation of UNDP's Capacity Development Programme for the Enhancement of Service Delivery through Good Governance and Capacity Development in South Africa | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Atlas Project Number: | |||||||||
| Evaluation Plan: | 2010-2010, South Africa | ||||||||
| Evaluation Type: | Outcome | ||||||||
| Status: | Completed | ||||||||
| Completion Date: | 04/2012 | ||||||||
| Planned End Date: | 06/2012 | ||||||||
| Management Response: | Yes | ||||||||
| Focus Area: |
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| Corporate Outcome and Output (UNDP Strategic Plan 2014-2017) |
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| Evaluation Budget(US $): | 34,000 | ||||||||
| Source of Funding: | UNDP | ||||||||
| Joint Programme: | No | ||||||||
| Joint Evaluation: | Yes
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| Evaluation Team members: |
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| GEF Evaluation: | No | ||||||||
| Key Stakeholders: | South African Government, UNDP | ||||||||
| Countries: | SOUTH AFRICA | ||||||||
| Comments: | The evaluation was delayed due to the repositioning process of the Country Office and the extension of the UNDAF process by 2 years (2011 - 2012) |
| Lessons | |
|---|---|
| Findings |
| Recommendations | |
|---|---|
| 1 | No proper procedures for the orientation of health professionals |
| 2 | Lack of access to source documents for providing care and support to UNVs |
| 3 | Limited volunteerism culture for local professionals |
| 4 | Lack of ownership and shared vision for the UNV programme |
| 5 | The sub-programme and the hospitals did not effectively implement a retention strategy, and this might contribute to insufficient requests for contract renewal by UNVs and low retention rate of local doctors |
| 6 | Chances are slim for the province to successfully promote volunteerism without partnering with the private sector and civil society in the whole country. |
| 7 | A volunteerism programme cannot be successful without an active campaigning |
| 8 | There is no institutionalised M&E system in KZN especially at the local level (Local Municipality-wide and community-based outcome M&E system) that embrace government organs, NGOs, CSOs, FBOs, and private sector |
| 9 | M&E Units in most of the KZN government departments are not strategically positioned to promote information usage and feedback by top management |
1. Recommendation: No proper procedures for the orientation of health professionals
Management Response: [Added: 2012/04/30] [Last Updated: 2012/04/30]
- Develop UNVs orientation plan - Conduct induction of UNVs
Key Actions:
| Key Action | Responsible | DueDate | Status | Comments | Documents |
|---|---|---|---|---|---|
| Appointment and deployment of health professionals
[Added: 2012/04/30] [Last Updated: 2012/09/11] |
PMU, Deparment of Health, UN Bonn | No due date | No deadline established | There is need for proper orientation of UNVs at all levels |
2. Recommendation: Lack of access to source documents for providing care and support to UNVs
Management Response: [Added: 2012/04/30] [Last Updated: 2012/05/02]
- The PMU to ensure that every hospital is in possession of basic documents and monitor adherence to basic requirements - PMU to ensure rapid turnaround times for licensing and permits
Key Actions:
| Key Action | Responsible | DueDate | Status | Comments | Documents |
|---|---|---|---|---|---|
| Care and support of UNVs
[Added: 2012/05/02] [Last Updated: 2012/09/11] |
PMU | 2012/07 | Completed | PMU to provide relevant source documents to hospital managers in the province |
3. Recommendation: Limited volunteerism culture for local professionals
Management Response: [Added: 2012/05/02]
The PMU in collaboration with the Department of Health, Limpopo to develop strategies to promote a culture of volunteerisms for local professionals.
Key Actions:
| Key Action | Responsible | DueDate | Status | Comments | Documents |
|---|---|---|---|---|---|
| Volunteerism culture for local professionals
[Added: 2012/05/02] [Last Updated: 2012/09/11] |
PMU, Department of Health, limpopo and Hospital Managers | No due date | No deadline established | PMU with support from Department of Health, Limpopo will develop strategies and undertake awareness campaigns to promote volunteerism in the province |
4. Recommendation: Lack of ownership and shared vision for the UNV programme
Management Response: [Added: 2012/05/02] [Last Updated: 2012/07/23]
MPU in collaboration with the department to promote ownership of the programme by all responsible personnel
Key Actions:
| Key Action | Responsible | DueDate | Status | Comments | Documents |
|---|---|---|---|---|---|
| Promote ownership of the programme by all stakeholders
[Added: 2012/07/23] |
PMU, Department of Health | No due date | No deadline established | Ownership and vision of the programme should be promoted contionously in order to achieve the objectives of the programme |
5. Recommendation: The sub-programme and the hospitals did not effectively implement a retention strategy, and this might contribute to insufficient requests for contract renewal by UNVs and low retention rate of local doctors
Management Response: [Added: 2012/07/23]
Implementation of a retention strategy is manadatory to minimise the outflow of health professionals from the province
Key Actions:
| Key Action | Responsible | DueDate | Status | Comments | Documents |
|---|---|---|---|---|---|
| Implementation of a rentention strategy
[Added: 2012/07/23] |
PUM, Department of Health, Hospitals Management | No due date | No deadline established | Implementation of the rentetion strategy is an ongoing process involving all stakeholders |
6. Recommendation: Chances are slim for the province to successfully promote volunteerism without partnering with the private sector and civil society in the whole country.
Management Response: [Added: 2012/07/23]
Partnership is essential for promoting volunteerism
Key Actions:
| Key Action | Responsible | DueDate | Status | Comments | Documents |
|---|---|---|---|---|---|
| Partnership strategy
[Added: 2012/07/23] [Last Updated: 2012/10/23] |
PMU, Department of Health | 2012/08 | Completed | Strong partnership is needed for successful implementation of the programme |
7. Recommendation: A volunteerism programme cannot be successful without an active campaigning
Management Response: [Added: 2012/07/23]
Implement advocacy strategy to promote volunteerism in the province
Key Actions:
| Key Action | Responsible | DueDate | Status | Comments | Documents |
|---|---|---|---|---|---|
| Advocacy programme
[Added: 2012/07/23] [Last Updated: 2012/09/11] |
PMU, Department of Health, Hospital managements | No due date | No deadline established | Awareness raising within the hospitals and community about volunteerism is important for achieving the objectives of the programme |
8. Recommendation: There is no institutionalised M&E system in KZN especially at the local level (Local Municipality-wide and community-based outcome M&E system) that embrace government organs, NGOs, CSOs, FBOs, and private sector
Management Response: [Added: 2012/07/23]
Consider institutionalising M&E at Local Government level by establishing a Local Municipality-wide M&E and Community-based Outcome Monitoring System. The legislative and policy environment in South Africa is conducive to enable all spheres of government to institutionalise M&E systems.
Key Actions:
| Key Action | Responsible | DueDate | Status | Comments | Documents |
|---|---|---|---|---|---|
| Achievement of objectives and progress towards outcomes
[Added: 2012/07/23] [Last Updated: 2012/09/11] |
UNDP, Office of the Premier, KZN, KZN Provincial Departments, Local Municipalities | No due date | No deadline established | Institutionalising M&E systems is an ongoing process that requires Government, NGOs, CSOs, private sector and communities? systematic interaction and strategic partnership and political will |
9. Recommendation: M&E Units in most of the KZN government departments are not strategically positioned to promote information usage and feedback by top management
Management Response: [Added: 2012/07/23] [Last Updated: 2012/07/23]
M&E Units in all KZN Provincial Departments and the Office of the Premier need to be located close enough to directly report to the Head of Departments and Director General
Key Actions:
| Key Action | Responsible | DueDate | Status | Comments | Documents |
|---|---|---|---|---|---|
| Improve performance of partners
[Added: 2012/07/23] [Last Updated: 2012/09/11] |
KZN Office of the Premier, Provincial and Local departmets | No due date | No deadline established | There results of the evaluation is being implemented by the Province |