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Serbia at Your Fingertips – Digital Transformation for Development
Commissioning Unit: Serbia
Evaluation Plan: 2021-2025
Evaluation Type: Project
Completion Date: 03/2021
Unit Responsible for providing Management Response: Serbia
Documents Related to overall Management Response:  
1. Recommendation:

The evaluation recommends continuing assistance, focusing it on the priorities for the establishment of the e-government system (e-governance) in Serbia. UNDP/ DTD should remain flexible and responsive to the needs and priorities from the e-governance (good governance) framework

Management Response: [Added: 2021/05/13]

The project continues assistance to the Office for IT and eGovernment (ITE) and remains flexible and responsive to the needs and priorities of the eGovernment; additional funds will be allocated to further support ITE in securing reliable and uninterrupted services.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
Implementation of the identified activities
[Added: 2021/05/13]
Project Team 2022/03 Initiated
Support ITE in needs assessment related to the further strengthening of infrastructure as to secure reliable and uninterrupted services
[Added: 2021/05/13]
Project Team 2021/04 Completed
2. Recommendation:

Work to create "demand" for participation, and create broader interest and willingness to take part in the delivery of services (and in the decision-making processes more broadly) and design activities for strengthening the capacities of civil servants to involve citizens in all phases of service creation and delivery

Management Response: [Added: 2021/05/13]

The project team is investing in capacity building of ITE staff and public servants in general in order to increase their capacities to involve citizens in co-creation of services

Key Actions:

Key Action Responsible DueDate Status Comments Documents
Design of the Methodology and roadmap for securing continuing user feedback regarding electronic services
[Added: 2021/05/13]
Project Team 2021/04 Completed
Promotion of the e-learning course in Introduction of design thinking on the NAPA platform
[Added: 2021/05/13] [Last Updated: 2021/08/16]
Project Team 2021/07 Completed The promotion was conducted through social media as well as on the conference “Innovation within PA, a matter of choice?” organized by Serbian National Academy for Public Administration and French ENA (École nationale d'administration) with support of the French Embassy, where the e-learning course “Introduction to design thinking” was promoted and identified as one of the most innovative in the NAPA’s portfolio. Until now, 24 public servants successfully completed the course, while 59 public servants are currently enrolled in the course. Moreover, the e-learning course will be additionally promoted at another conference to be held in October 2021 History
3. Recommendation:

The evaluation recommends strengthening the links between digitalization and SDGs. The need remains to enhance gender mainstreaming in all activities

Management Response: [Added: 2021/05/13]

The project has supported the introduction of analytical tools for utilisation of the eGovernment Portal and eServices (disaggregated by gender) and secured that all critical services are delivered also through Government Support Centre. Moreover, the project team together with other UNDP colleagues and national partners is looking for new opportunities for funding for digital skills courses.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
Monitoring of Google analytics data disaggregated by gender and design the response plan based on gender data
[Added: 2021/05/13]
Project Team 2021/05 Completed This is a continuous process and shall be done for all services
New project aimed at digital upskilling of women and marginalized groups
[Added: 2021/05/13]
Project Team 2021/05 Completed
Continue cooperation with the EDGE project and strengthening synergies for gender-sensitive approaches
[Added: 2021/05/13]
Project Team 2021/05 Completed
4. Recommendation:

UNDP should define an integrated intervention logic and appropriate qualitative and quantitative (gender sensitive and sex-disaggregated) indicators that would enable adequate measurements of progress under outcomes and capturing contributions to the e-government agenda in Serbia

Management Response: [Added: 2021/05/13]

This recommendation is more related to the UNDP procedures; thus, it is not the responsibility of the project team.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
Results framework will be revised to include qualitative and quantitative (gender sensitive and sex-disaggregated) indicators
[Added: 2021/05/13] [Last Updated: 2021/06/09]
Project Team 2021/05 Completed Results framework was revised in May by adding one yes/no indicator (Creative Hub Lozionica conceptual solution design). Regarding the gender sensitive indicators the project still tracks number of civil servants trained per year in application of e-government solutions, provision of e-services and information security within the project (disaggregated by gender, institution). History
5. Recommendation:

Propose and adopt a systemic approach to capacity development, following comprehensive needs assessments of the main stakeholders and partners

Management Response: [Added: 2021/05/13]

The project team is working in close cooperation with the NAPA, ITE, Office of the Prime Minister, MPALSG, and other relevant institution in designing and implementing needs-based capacity development support, including testing and accreditation

Key Actions:

Key Action Responsible DueDate Status Comments Documents
Accreditation of one additional training course in NAPA - Introduction to 4th Industrial revolution
[Added: 2021/05/13]
Project Team 2021/10 Initiated
Development of two training courses available at the NAPA platform
[Added: 2021/05/13]
Project Team 2021/10 Initiated
Accreditation of one training course in NAPA - Foundations in data science and Introduction to 4th Industrial revolution
[Added: 2021/05/13]
Project Team 2021/04 Completed

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