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Evaluation of the UNV Strategic Framework 2018-2021
Commissioning Unit: UNV
Evaluation Plan: 2018-2021
Evaluation Type: Thematic
Completion Date: 06/2021
Unit Responsible for providing Management Response: UNV
Documents Related to overall Management Response:
1. Recommendation:

Strategy (Relevance and Coherence)

  • UNV should rebalance its strategic focus by strengthening actions on promoting volunteerism developing appropriate mechanisms, either programmatically or otherwise, that promote volunteerism role in the 2030 Agenda, ensuring continued organisational relevance and deploying its comparative advantage in the delivery of the 2030 Agenda whilst continuing to respond to UN partner needs.
  • UNV should ensure the inter-relatedness and complementarity of promoting volunteerism and volunteer mobilisation is comprehensively articulated and embraced to reduce the risk of a split in strategic focus and operational siloing as well as to provide consistency in strategic messaging externally.
Management Response: [Added: 2021/08/04] [Last Updated: 2021/08/04]

UNV accepts this recommendation and will use the development of the new Strategic Framework (SF) 2022-2025 as an opportunity to ensure a more focused approach to promoting volunteerism and to endeavour to ensure stronger complementarity of the various outcomes.  

Key Actions:

Key Action Responsible DueDate Status Comments Documents
1. Ensure the focus of the new SF on volunteer action as a cross-cutting means of implementation of the Sustainable Development Goals, including, inter alia, an outcome on creation of evidence and integration of volunteerism.
[Added: 2021/08/04]
Executive Office (lead) 2022/01 Initiated
2. Recommendation:

Results Measurement (Relevance and Coherence)

  • UNV should develop a comprehensive results framework with gender sensitive, composite indicators to strengthen outcome-level reporting and ensure the full range of outputs and outcomes are accurately captured, monitored and reported. UNV should include social inclusion indicators (for example People Living with Disabilities and marginalized groups).
  • UNV should develop more comprehensive measures of results beyond the current limited basket of indicators, across a broader range of indicators for management information and accountability purposes. Measurement mechanisms need to remain consistent for the duration of the SF and where any review of indicators is undertaken, clearly documenting the approval. 
Management Response: [Added: 2021/08/04] [Last Updated: 2021/08/04]

UNV accepts this recommendation. While maintaining the successful focus and strategic prioritization of the current SF, UNV will also develop a range of strategic indicators for the overall monitoring of results for the next SF period, both in the SF Integrated Results and Resources Framework, and internally (internal scorecard).

Key Actions:

Key Action Responsible DueDate Status Comments Documents
2.1 Develop a comprehensive SF 2022-25 results framework with a range of strategic indicators, including gender- and inclusion-related, to display a fuller range of results.
[Added: 2021/08/04]
Executive Office (lead) 2022/01 Initiated
2.2 Develop internal KPIs corporately and at process level to ensure sufficient and timely information for monitoring and management decisions.
[Added: 2021/08/04]
Executive Office (lead); Management Services Division 2022/03 Not Initiated
3. Recommendation:

Organisational structure, Capacity and Capability (Efficiency)

  • UNV should review the balance of financial and human resource distribution to the delivery of strategic outcome results; ensuring the current structure is fit for purpose and geared towards implement the next SF through a gradual re-alignment and adjustment of its operating model and structure geared to strategic requirements. UNV should continue to enhance decentralisation by strengthening its field presence to meet current and future demand, in alignment with the QCPR (2020).
  • UNV should seek to identify opportunities to foster further collaborative working practices to ensure the full value of the inter-linkages between promoting volunteerism and volunteer mobilisation are harnessed, both horizontally between the organisation’s sections and vertically through the global structure. This may include increasing opportunities for multi-disciplinary working on key strategic and operational issues and strengthening internal organisational learning mechanisms.
  • UNV should ensure UNV’s operating structure is fit for purpose and geared towards implementing the next SF by conducting a periodic needs assessment of required skills to meet the next SF period and accompanying skills audit. UNV should ensure tailored learning and development opportunities to meet future need are available and taken up, with impact assessed. Where additional skills are not present and cannot be developed internally, UNV should proportionately invest in securing those skills externally to meet future need.
  • UNV should ensure that all staff can clearly articulate the different elements of its work across all strategic outcome areas in a consistent and coherent manner.
Management Response: [Added: 2021/08/04]

UNV accepts this recommendation and will take the steps needed to ensure that its structure is fit-for-purpose to deliver on the next SF 2022-2025. In doing so, UNV will build on existing capacities and the successful decentralisation of the organization while increasing opportunities for learning and multi-disciplinary collaborative working practices on key strategic and operational issues.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
3.1 Use the mid-year review process to conduct a strategic review of resource allocation to regional and field levels.
[Added: 2021/08/04]
Finance and Budget Section (lead); Executive Office 2022/08 Not Initiated
3.2 Undertake a needs assessment and subsequent corporate skills review. Based on the results, develop a targeted organization-wide learning plan.
[Added: 2021/08/04]
Human Resources Section (lead) 2022/12 Not Initiated
4. Recommendation:

Engagement with UN Volunteers (Effectiveness)

  • UNV should strengthen the engagement with UN Volunteers throughout their placement and beyond, with the aim of further improving the UN Volunteers’ experience matched to their expectations through the ongoing review and revision process of the Conditions of Service in order to leveraging the network of UN Volunteers to contribute to UNV’s strategic objectives.
  • On the ‘UN Volunteer experience’, UNV should improve the coordination between the host entities and UNV field units in order to ensure the duty of care is discharged appropriately to ensure the wellbeing and career development of UN Volunteers. UNV should ensure consultations with host entities balance the needs of UN Volunteers with the demands of the UN entities, as defined by UNV and its partners, to hold UN Volunteers and host entities to account. 
  • UNV should utilise the untapped resource of former and current UN Volunteers developing opportunities to further engage the network of UN Volunteers as a route to i) increase opportunities for learning; ii) exert influence; and iii) access the networks of its constituency of UN Volunteers. This serves dual purposes - awareness raising on the value of volunteerism and in the promotion of the UNV brand. 
Management Response: [Added: 2021/08/04]

UNV accepts this recommendation to further engage UN Volunteers and to ensure that they are well equipped and well cared for during the assignment. UNV has already developed the Host Entity Toolkit to clarify the duty of care responsibilities for the host entities and will further work on sensitizing the host entities on their responsibilities. 

Key Actions:

Key Action Responsible DueDate Status Comments Documents
4.1 Create an action plan for UN Volunteer engagement based on an assessment of their needs and a review of existing networking channels.
[Added: 2021/08/04]
Volunteer Services Centre (lead); Executive Office 2022/12 Not Initiated
4.2 Establish a regular calendar of webinars with host entities, especially those hosting large numbers of UN Volunteers, to sensitize them on their responsibilities on duty of care.
[Added: 2021/08/04]
New York Office (lead); Volunteer Solutions Section 2022/01 Not Initiated The establishment of a regular calendar of webinars will be made an annual exercise.
5. Recommendation:

5A: Partnerships (Effectiveness)

  • UNV should develop strong value-propositions that allow for consistent communication of its comparative advantage; demonstrate the uniqueness of partnering with UNV and articulate its added value to partners’ medium- and longer-term strategic and people objectives.
  • UNV should ensure flexibility in its approach to customization by balancing standardised and tailored products and services with recruitment measures that ensure a commitment to volunteerism in order to maintain and protect UNV’s reputational brand.
    UNV should strengthen outreach and awareness raising on the importance of the UN Volunteers in the host entities, increase the visibility of the UNV brand through its UN Volunteers; communicate the advantages of UNV and informing host entities about the role of UN Volunteers.
  • UNV should maximise its unique convening power to connect partners and expand and deepen its partnership strategy for the promotion of volunteerism to support longer-terms forms of collaboration. 
  • UNV should make efforts to diversify and broaden its work with other UN entities, while maintaining the efficacy of its partnerships with core UN partners. UNV should ensure its partnership engagement is both strategic and tactical in nature (HQ, regional and field level engagements), by aligning UNV propositions with UN entities’ global strategic planning processes and people strategies. This should include continued efforts to identify opportunities to strengthen and jointly capitalise on the relationship with UNDP.


5B: Resource Mobilization (Effectiveness)

  • UNV should diversify its financing partnerships and review its tools and mechanisms for resource mobilisation, and associated conditions, to facilitate increased contributions to UNV focus areas (for example, COVID-19, digital transformation, policy work).
  • UNV should adopt a two-pronged approach on SVF both to increase SVF contributions and further diversify SVF partners. In pursuit of diversification, UNV should pursue (soft) earmarking of contributions to attract new partners. UNV should explore further diversification strategies to increase the number of Member States contributing to Fully-Funded or providing other sources of funds to UNV.
Management Response: [Added: 2021/08/04] [Last Updated: 2021/08/04]

UNV accepts recommendation 5A. UNV highly values the commitment and support of its partners and counts on their continued support. The next SF will serve as the expression of UNV’s value proposition, and UNV commits to further strengthening and diversifying its partnerships which will be part of the indicators in the next SF. UNV will continue to assess the needs of our partners (UN host entities) and set a clear set of parameters for customization.

UNV accepts recommendation 5B and agrees that there is a need to further diversify its financing partnerships.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
5B.1 Develop an indicator to capture the diversification efforts for resource mobilisation in the Results Matrix of the new SF.
[Added: 2021/08/06]
External Relations and Communications Section (lead); Executive Office 2022/01 Initiated
5A.1 Establish parameters and policy for customization of volunteers solutions and special initiatives.
[Added: 2021/08/06]
Volunteer Solutions Section (lead); Volunteer Services Centre 2022/12 Not Initiated
5A.2 Commission evaluations of standard volunteer categories to ensure optimal parameters for eligibility criteria and entitlements composition.
[Added: 2021/08/06]
Volunteer Solutions Section (lead) 2022/12 Not Initiated
6. Recommendation:

Knowledge development, management and organisational learning (Sustainability)

  • UNV should strengthen the links between knowledge development, knowledge management and organisational learning, allowing UNV to maximise the use and uptake of data in a more systematic and strategic manner. This will help UNV to bridge the advocacy/ policy-making gap; ensure that volunteering policy is informed by high quality research; and strengthen the inter-linkage between promoting volunteerism and mobilisation of UN Volunteers.
  • UNV should seek to play a stronger knowledge brokering role in the volunteer sector by building on its recognised convening and leadership role in the sector, by strengthening relevant research, evidence and knowledge generating capacities in the organisation. 
  • UNV should develop a dissemination, outreach and usage strategy for knowledge production in order to maximise efforts and achieve greater impact. This would involve adequately measuring outreach and uptake of knowledge products through appropriate monitoring efforts and indicators.
Management Response: [Added: 2021/08/04]

UNV accepts this recommendation and agrees that there is a need to maximise the use and uptake of data to bridge the gap between research, advocacy and actual policy making.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
6.2 Include relevant indicators on knowledge and evidence integration in the Results Matrix of the new SF
[Added: 2021/08/06]
Volunteer Advisory Services Section (lead); Exeutive Office 2021/12 Initiated
6.1 Establish an outreach plan on the Evidence Integration outcome, broken down by target group (Member States, UN and other partners).
[Added: 2021/08/06]
Volunteer Advisory Services Section; Regional Offices 2022/06 Not Initiated
7. Recommendation:

Gender, inclusion and South-South cooperation (Cross-cutting issues)

  • UNV should conduct more granular analysis of issues affecting gender discrimination and social inclusion as part of the SF development process, to improve UNV’s understanding of how discrimination dynamics work and to inform future strategies not to perpetuate them.
  • UNV should maintain efforts to ensure gender parity at a global and regional level; providing concerted efforts to address current regional disparities and disparities across different volunteer modalities that may be contributing to perpetuate discriminatory dynamics.
Management Response: [Added: 2021/08/04] [Last Updated: 2021/08/06]

UNV accepts this recommendation and will build upon its efforts to strengthen gender parity and social inclusion.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
7.1 Incorporate systematic gender data disaggregation, analysis and reporting under the next SF 2022-2025.
[Added: 2021/08/04]
Executive Office (lead) 2022/06 Not Initiated
7.2 Design a gender parity dashboard for different volunteer categories, by countries, regions, and UN entities to facilitate more granular analysis.
[Added: 2021/08/04]
UNV Gender Action Team (lead); Volunteer Services Centre 2022/12 Not Initiated
8. Recommendation:

Enabling Environment for future SF (Cross-cutting issues)

  • UNV should be ambitious in the next SF. The current positive environment for volunteerism, extending from COVID-19 and aligned with the 2030 Agenda, coupled with the renewed recognition on the part of Member States on the value of volunteerism, are generating valuable evidence on the importance of volunteer action for bringing about transformative change, in responding to and recovering from crisis and for the achievement of the SDGs.
  • UNV, and its key constituencies, should take advantage of this context to further promote volunteerism and the role of UN Volunteers in crisis responses; strengthening and expanding the use of the Online Volunteer modality, where global travel restrictions remain in place, as this modality is highly relevant in responding to the evolving situation with COVID-19 and aligns well to the UN future of work agenda UNV should identify further opportunities to respond through innovative practice and special initiatives. Given the improved financial and organisational health, and increasing relevance of volunteerism, UNV is in a strong position to respond to this call.
Management Response: [Added: 2021/08/04] [Last Updated: 2021/08/05]

UNV accepts this recommendation. Considering the current conducive environment for volunteerism, UNV will include more ambitious targets in the new SF 2022-2025 (as per key actions 1 and 2.1 of this management response). Additionally, UNV will explore ways to expand Online Volunteer uptake, for example through targeted marketing of emerging profiles such as digital skills.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
8. Design a targeted offer related to Online Volunteers with digital skills, for the new Digital context.
[Added: 2021/08/04] [Last Updated: 2021/08/06]
Volunteer Solutions Section (lead) 2022/12 Not Initiated History

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