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Final evaluation: eGovernment project
Commissioning Unit:Uzbekistan
Evaluation Plan:2016-2020
Evaluation Type: Project
Completion Date:12/2017
Unit Responsible for providing Management Response: Uzbekistan
1. Recommendation:

Discuss with the government a need for the development of a new policy vision document Digital Uzbekistan 2025 (in the context of the Programme of further development of the information and communication system of Uzbekistan for 2021-2025  to address in a comprehensive and integrated manner the key future challenges of digital transformation that the country will have to deal with in the next decade. The main thematic domain of Digital Uzbekistan 2025 could include Digital State, Digital Administration/e-Government, Digital Society, Digital Market/Economy (see Annex 6 for details).

Management Response: [Added: 2017/12/26] [Last Updated: 2017/12/26]

The recommendation will be incorporated into the new project proposal on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications and other relevant national partners and stakeholders. Government will adopt a state programme on e-governance reform for a mid-term period. UNDP reviewed the draft of the document and provided its inputs based on international experience. The preparation of Digital Uzbekistan 2025 is subject to approval by the Government of Uzbekistan. The publication of UNDESA E-government Survey report for Y2018 will give another impetus to discuss the strategic policy document  Digital Uzbekistan within the framework of PARDT project.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the development of a new policy vision document Digital Uzbekistan 2025 could include Digital State, Digital Administration/e-Government, and Digital Society into the project document of a new phase of the joint project with MITC. • Once UNDESA E-government survey report 2016 is published, UNDP will meet with the management of Mininfocom and raise the issue of Digital
[Added: 2017/12/26]
UNDP 2019/10 Initiated
2. Recommendation:

Discuss with the government a need to develop an Open Data policy (strategy/programme/law) to make better use of the increasing number of data sets being released, set common for all organizations standards of data management, and encourage the emergence of data-driven economy and business models. Provide policy advice to develop such a policy. Continue helping the Open Data Portal.

Management Response: [Added: 2017/12/26]

The recommendation will be incorporated into the new project proposal on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications and other relevant national partners and stakeholders. UNDP supported the Government in preparation of open data legislation. Data.gov.uz portal is fully functional. In line with UNDAF 2016-2020, UNDP will continue its support on open data and prepare draft policy documents in this field.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • Within the framework of PARDT project, UNDP will discuss the draft policy document on open data with Mininfocom.
[Added: 2017/12/26] [Last Updated: 2018/08/18]
UNDP 2018/06 Completed The PARDT project document includes: - Digital Uzbekistan 2025 - activities to further promote open data ecosystem in Uzbekistan. In 2018 the project developed a policy brief on Enhancing Open Data Portal in Uzbekistan Evidence: http://www.uz.undp.org PARDT APA 2018
3. Recommendation:

Discuss with the government a need to develop an e-Participation policy (strategy/programme/law) to institutionalize citizen engagement and consultation via electronic means, including e-petitions. Provide policy advice to develop necessary legal acts. Implement a project to create a common for all government agencies e-Participation Portal. Consider to engaging, as a first step, urban dwellers to discuss and take decision on the issues related to their residential districts (including via electronic voting, e.g. similar to the Active Citizens of the Moscow Government).

Management Response: [Added: 2017/12/26]

The recommendation will be incorporated into the new project proposal on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications and other relevant national partners and stakeholders. UNDP prepared a draft e-participation concept note and submitted it to Government in 2017. Government is considering now online portal on e-petitions. Once the government decision is made, UNDP will support national partners to popularize this portal through PARDT project.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC prior discussing the feasibility with national partners and explore national ownership. • UNDP will discuss with Mininfocom the issue of e-petitions in line with the recommendations of UNDESA E-government survey 2016, where Citizen Participation was a separate index.
[Added: 2017/12/26] [Last Updated: 2018/08/18]
UNDP 2018/06 Completed The PARDT project document includes capacity building activities on e-participation. In 2018, the project supported the development of e-petitions portal "Mening Fikrim" sharing best international practice on the topic. Evidence: http://www.uz.undp.org PARDT APA 2018 https://meningfikrim.uz/
4. Recommendation:

Discuss with the government terms and conditions of implementing more complex sector-specific, large-scale e-gov initiatives aimed at setting up new information systems using government cost-shared funds, for example, in the field of social development (e.g. labour, education). There are 12 state information systems that need to be fully digitized (IS in education is a priority with the cost of 1.8 billion sum). One of the major objectives of developing such IS will be to demonstrate the benefits of using the innovative agile approach towards managing large-scale e-gov projects with the aim to transfer this experience to other government branches in future.

Management Response: [Added: 2017/12/26]

The recommendation will be discussed within the new project proposal on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications and other relevant national partners and stakeholders, taking into account budget availability, ownership from the Government and interest from donors. Government of Uzbekistan has adopted a Decree on creation of Agency for Public Services, where all public services to business and citizens will be provided through single-window system. UNDP will support the national partners in streamlining of back-offices of government agencies providing e-services. Government has provided cost-sharing USD 900,000 for this joint initiative through PARDT project.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To discuss with MITC, interested national partners and donors the issue of design and implementation more complex sector-specific, large-scale e-gov initiatives aimed at setting up new information systems. • In accordance with PARDT project document, UNDP will support the streamlining of Information systems of UzArchive agency as well as Ministry of Justice.
[Added: 2017/12/26] [Last Updated: 2018/08/18]
UNDP 2018/06 Completed The PARDT project document includes activities to support development of information systems for UzArchive agency and MoJ. In 2018-2019, the project is planning to build several major digital solutions, including notification platform, mobile app for public services portal, platform to support citizen engagement in state governance, and others. Evidence: http://www.uz.undp.org PARDT APA 2018
5. Recommendation:

Use the Risk Log as a living document that is updated regularly to reflect upon the emerging risks and resolving them at the Project Management Board meeting. Convene the latter four times a year instead of two times for greater efficiency. 

Management Response: [Added: 2017/12/26]

The recommendation will be used in overall programme and project management procedures, as well as more enhanced Monitoring and Evaluation policy in the CO level. In accordance with UNDP POPP, risk log is regularly updated by project manager. Project Board meetings are subject to confirmation by national partners. Based on project implementation needs, UNDP will facilitate the organization of Project Board meetings in close consultation with national project coordinators. Since PARDT project team will be deployed within the premises of national implementing parts, all emerging risks will be communicated to national partners on a regularly basis.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• Project Manager of PARDT project will provide inputs to update Risk Log in ATLAS as per POPP. Quality assurance of the Risk log updates will be performed by Good Governance Cluster Focal point. • Programme unit in close cooperation with RMU update risk log for e-government, public administration projects on quarterly basis.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated
6. Recommendation:

When deciding to implement technically and managerially complex activities related to the development of end-to-end state information systems/platforms on a government cost-sharing basis, discuss with the government detailed procurement arrangements (both hard- and soft-ware) to avoid delays and include major risks factors into the Risk Log by outlining the boundaries of government and UNDP responsibility for accomplishing the project main outputs. Update the Risk Log regularly over the project life following the Project Management Board meetings. Get familiar with other UNDP CO experience in implementing this type of government cost-shared projects with large procurement portfolio (e.g. in Azerbaijan). 

Management Response: [Added: 2017/12/26]

Introduction and implementation of Governance Measuring Methodologies will be promoted during SDG localization process, i.e. identifying national SDG indicators. Conducting and supporting the subnational survey across the country will require both national ownership and additional funding. Government commitment to provide cost-sharing USD 900,000 is demonstration of the national ownership to develop information systems under the close coordination of national partners. Procurement procedures will be followed as per UNDP rules and regulations. Preparation of the technical specifications of information system, distribution of duties between stakeholders and other tender requirements will be followed as per UNDP rules and regulations, avoiding any conflict of interest.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To propose to include the recommendation to new UNDAF JWP for 2018-2020 as an indicator and discuss the possibility with national partners. • Once Government transfers the contributions under CSA, UNDP PARDT project team will develop the technical specifications of IS and will discuss it with national stakeholders. • Risk log will be regularly updated by PARDT project manager and reported to Project Board annually.
[Added: 2017/12/26] [Last Updated: 2018/08/18]
UNDP 2018/06 Completed SDGs indicators follow-up was included in UNDAF JWP for 2018-2020 and approved by Steering Committee. Moreover, UNDP WEP project is providing consultations to Women's Committee of Uzbekistan and State Statistics Committee on gender disaggregated statistics and SDGs. Government contribution has not been transferred to UNDP yet. Risk log is regularly updated by PARDT Project Manager and reported to the Project Board annually. Evidence: UNDAF JWP for 2018 Atlas risk log
7. Recommendation:

Continue support of the working group on the UN e-Government Index. Synchronize whenever possible the schedule of project outputs with the schedule of data and information by the UNDESA e-Gov Survey to ensure that the project achievements are included into the survey. 

Management Response: [Added: 2017/12/26]

The recommendation is accepted and will be used in future intervention in e-governance area. In line with UNDAF Outcome 7 indicator on UN E-government Index, UNDP will support the working group of Mininfocom on e-government index. Once report for Y2018 is published, Government usually creates working group. PARDT project in close consultation with UNDESA experts and using survey methodology will provide advice to the working group on necessary policy documents and measures to increase the ranking of Uzbekistan in this index.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• In close collaboration with UNDESA to support the Government on UN e-Gov Index implementation and include this activity into the next cycle of UNDAF JWP with Government for 2018-2020 years. • Support the creation of the working group on E-government Index and share international best practices with its members to raise the ranking of Uzbekistan for Y2020 report of UNDESA.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
8. Recommendation:

Expand the partnership base among government institutions by including UNICON, Ministry of Labour, Ministry of Economy, State Statistics Committee.

Management Response: [Added: 2017/12/26]

To explore opportunities of wider public agency engagement in the next development interventions. PARDT project includes a variety of the national partners to promote the e-governance reforms in Uzbekistan. Based on annual workplans, more partners will be included in the specific joint activities.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To discuss the possibility of cooperation and engagement of UNICON, Ministry of Labour, Ministry of Economy and State Statistics Committee during consultation with the Government and MITC of the next phase of the project. • Discuss with Mininfocom on inclusion of the new national partners into joint project activities, where applicable and necessary.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated
9. Recommendation:

Discuss with the government the development (or the provision of methodological and analytical services) to develop some of the core information (sub)systems, suchas: (a) common for all agencies electronic mail (inbox.gov.uz) so as citizens could communicate with the government using the single channel; citizens will have their official email boxes to keep all official correspondence and documents in one place; (b) common for all agencies payment system (pay.gov.uz) so as to consolidate in one place all official financial transaction with the state (taxes, fines, etc) working on the once-only principle to exclude repeated requests for confirmation documents (receipts - ???????); the system to be linked up with the Single Window Centres and e-Gov Portal; (c) common platform of official notifications (notify.gov.uz) so as to timely inform citizens and businesses on their interaction with the government using multiple communication channels.

Management Response: [Added: 2017/12/26]

Quite important but at the same time complex issue, which require both strong national ownership and financial resources. The proposed e-serves by the international evaluation is on high agenda of the Government of Uzbekistan. In particular, newly created Public Services Agency will consider the organization of such services through Single Window Centers and my.gov.uz portal. UNDP will bring the best international expertise to support the government initiatives on e-services

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To discuss this recommendation in both working and high-level meetings and consultations with the Government. • Hiring international and local consultants to share the best experience on inter-connected e-services to citizens and businesses with the national counterparts within PARDT project.
[Added: 2017/12/26] [Last Updated: 2018/08/18]
UNDP 2020/06 Initiated In 2018, the project plans to start developing notify.gov.uz platform with the engagement of UK GDS experts (to learn from their GOV.UK Notify platform). Evidence: PARDT APA 2018
10. Recommendation:

Discuss with the government a possibility to cooperate with the Ministry of Health on implementing a project aimed at creating an information systems and related services in social protection.

Management Response: [Added: 2017/12/26]

Once the proposed by the Ministry of Health new programme has been approved by the government, to discuss opportunities for joint cooperation. Ministry of Health mandate was updated several times within last 2 years. It not responsible for all social protection services, which are now shared by a number of ministries and state agencies. Parliament of Uzbekistan has approved an increased budget of Ministry of Health for 2018. UNDP will explore the opportunities to support social protection programmes through UNDAF Social Protection Results Groups and will discuss with the MoH about possibilities on cost-sharing.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To monitor the development in approval of the programme by the Government and use this recommendation in talking points of UNDP management during the meetings with the Ministry of Health, the Ministry of Employment and Labour relations. • Discuss with UNDAF Social Protection Results group on e-services related to social protection. • Meet and discuss with Mininfocom and MoH on cost-sharing opportunities on social protection programmes and e-governance.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated
11. Recommendation:

Discuss with the government a need to develop a project that will demonstrate the use of Open Statistical Data for decision making and e-services. It is advised to take one socially important problem, for example in the area of employment and create, in cooperation with the Statistics Committee and the Ministry of Labour, a common for all government agencies platform (information system) that will provide access to a range of the critically important indicators that describe (in a visualized form) key trends and forecasts in the labour market at both national and local levels (that should also include data on employment, vocational training and re-training, job matches, etc). With time, the number of such indicators will grow to cover other aspects of employment data and trends needed to take informed decisions. The implementation of such a project will help improve the quality of open data and better understand their both public and managerial value.

Management Response: [Added: 2017/12/26]

Government has created a new Department within State Statistics Committee, which will be responsible for SDGs data collection and monitoring. UNDP will support the creation of SDGs data portal, which will be built on open statistical data methodologies. Ministry of Labour has already its portal on employment

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To incorporate this recommendation in SDG localization process and consultations with the State Statistics Committee. • Support State Statistics Committee to release SDGs related data in open data format
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated
12. Recommendation:

Continue cooperation with the Chamber of Commerce and Industry (and the BFU project) as far as e-services for businesses are concerned (including e.g. procurement automation).

Management Response: [Added: 2017/12/26]

The recommendation will be incorporated into the new project proposal on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications and other relevant national partners and stakeholders. UNDP has a separate project with CCI and PARDT project will collaborate with the BFU project on a regularly basis. In particular, newly created Public Services Agency will be key partners to synchronize e-services for both businesses and citizens through single window system.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
Discuss and synchronize annual work-plans of PARDT and BFU projects in the beginning of every year and collaborate on synergy areas
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
13. Recommendation:

Continue cooperation with the LGSP-2 project as far as local e-governance is concerned.

Management Response: [Added: 2017/12/26]

Considering LGSP-2 project is to be completed in 2017, the recommendation will be incorporated in future interventions in local governance area. LGSP-2 project ends on 31 December 2017. UNDP has launched Initiation Plan on local planning and local development jointly with Ministry of Economy and continuing the negotiations with donors on local governance proposal. The main intended result of IP is the formulation of new project document on local governance and local development, whereas local e-governance will be integral part of it.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To focus and identify fit to the context e-governance tools in local governance interventions and future project proposals. • Incorporate local e-governance component into the new project document on local governance and local development
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
14. Recommendation:

Find out what the WB and ADB assistance programmes in eHealth specifically focus on. Consider offering BPR services when and if it comes to developing and designing eHealth services for citizens (engaging citizens in service design and co-creation).

Management Response: [Added: 2017/12/26]

To explore the recommendation during donor coordination meetings and bilateral meetings with the World Bank and ADB. Based on request from MoH and avoiding duplication of efforts on e-health with IFIs, UNDP will organize regular meetings of donor coordination group “Good Governance”, where all donors will be able to exchange their opinions and share projects.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include offering BPR services for developing and designing eHealth services for citizens (engaging citizens in service design and co-creation) into Talking points of UNDP senior management with the Ministry of Health, WB and ADB. • Convene donor coordination meetings on good governance and find out any possibilities for cost-sharing on e-health issues
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
15. Recommendation:

Include into the project document of Phase II a fast-track advisory support activity to quickly and timely meet the demand for knowledge-based advice and training when the need arises.

Management Response: [Added: 2017/12/26]

The recommendation will be incorporated into the new project proposal on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications and other relevant national partners and stakeholders. PARDT project has a separate output on building the policy advisory capacities of the government. In particular, a team of short-term experts will be involved to provide high-quality analytical services on public administration reform and e-governance.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
Support working groups and expert teams as per request by Mininfocom
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
16. Recommendation:

Continue documenting and publishing in an attractive form the results of the knowledge products, instruments, solutions, methodologies.

Management Response: [Added: 2017/12/26]

Accepted. PARDT project will publish all key publications and knowledge products in officials websites of national partners and uz.undp.org

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include this recommendation into Annual Work plan of the programme unit. • On annually basis, PARDT project will upload all key knowledge materials in PDF format in websites of national partners and uz.undp.org
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
17. Recommendation:

Continue building capacities of the EGDC especially in establishing and operationalizing the CIOs Council and developing key common interoperability frameworks (including in information protection, web presence, etc.).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.         UNDP will support the efforts of the Mininfocom to increase the think-tank capacities of EGDC.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC and discuss with all relevant partners and stakeholders. • Involve international and national experts to support the research activities of EGDC.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
18. Recommendation:

Consider providing support to improve the LEX.uz portal by helping develop the vocabularies needed to explain complex terms in simpler language and provide interactive advice to wider non-specialist audience.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.         The support to lex.uz portal is foreseen in the new PARDT project.     

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • PARDT project team will discuss with Ministry of Justice on upgrading lex.uz portal and incorporate e-services
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
19. Recommendation:

Consider providing support to UNICON in helping it become an e-gov think-tank type organization with strong analytical capabilities; it might also become an operator of, for example, the Open Data Portal (not developer which will be done by UZINFOCOM). To change its profile and mission, UNICON might need a Strategic Management Plan (which UNDP could help develop and implement).

Management Response: [Added: 2017/12/26]

The recommendations will be considered into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.         UNICON is a structural agency of Mininfocom, which is the main national implementation partner. Based on the request from Mininfocom, UNDP will be able support UNICON in becoming e-government think-tank organization.                                

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To consider the recommendation in the design stage of the project document of a new phase of the joint project with MITC and discuss with national partners. • Meet and discuss with Mininfocom and UNICON representatives on capacity development on think-tank activities
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
20. Recommendation:

Consider designing a public-private partnership-based programme of public education on the use digital technology, computer/internet security, including on e-services, at the grass-root level aiming at each region, in partnership with the INHA University. The latter could help develop relevant training materials – handbooks aimed at different age groups, especially children in rural areas, also in the form of games (the expertise is already available). That initiative should be coordinated with the proposed e-Gov Demonstration Facility.

Management Response: [Added: 2017/12/26]

The recommendation will be considered during wider and comprehensive cooperation framework with the Inha University as part of the within the new project umbrella with MITC. INHA University as well as Mirzo Ulugbek Innovation Center are national partners within PARDT project. All recommended activities are envisaged in the project 

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC and emphasize Inha University as one of priority partners in the new phase of the project. • Conduct technovation, hachathon and other activities with INHA University and Mirzo Ulugbek Innovation Center in accordance with annual work plans of PARDT project
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated
21. Recommendation:

Consider engaging the INHA University in making the SDGs easy to understand and measure (also, in the form of gamification, as part or independently of the official portal measuring success in accomplishing SDGs).

Management Response: [Added: 2017/12/26]

The recommendation will be considered during wider and comprehensive cooperation framework with the Inha University as part of the within the new project umbrella with MITC. Government is yet to adopt national SDGs. Once decision is made, UNDP will involve INHA University and other other partners to popularize SDGs and support the creation of portal on SDGs. Concept of the national SDGs portal was already prepared by UNDP and shared with Government.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC and initiate SDG awareness raising activities for Inha University students in Tashkent. • Engage INHA University to popularize SDGs and establish national SDGs portal in close consultation with Ministry of Economy, Mininfocom and State Statistics Committee
[Added: 2017/12/26]
UNDP 2019/12 Initiated
22. Recommendation:

Consider continuing cooperation with the Tashkent State Law University to maintain the scholarship programme. However, it is advised to focus it more strongly on advancing new emerging aspects of digital transformation at the crossroads of law and technology including, for example, addressing legal aspects of data-driven economy, regulation of e-participation/e-democracy. Investigating the European experience in building the Digital Single Market, Europe 2020, research programme Horizon 2020, making inter-country comparisons would help bring best international knowledge into Uzbekistan.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.  UNDP PARDT project will collaborate with Tashkent State Law University to support law students to make research on e-governance related topics.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • Conduct joint public contests for law students in cooperation with Law University
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated
23. Recommendation:

Continue cooperating with the ICT News Magazine. However, it is advised to invite its journalists to interview the project staff and other partners and tell the story as they see it (it is not advised to spend much time on writing articles for the media, it should be done by professionals).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.  PARDT project results will be disseminated among stakeholders, including media. Press tours will be organized to the project sites and journalists will be provided with all knowledge and communication materials of PARDT.  

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
24. Recommendation:

Continue providing advisory services to implement the provisions of the e-Government Law and to harmonize respective regulations issued by sectoral ministries/agencies by focusing on legal/regulatory acts in the field of (a) administrative procedures, (b) functioning of core state registries as information systems/assets, (c) state procurement, (d) public-private partnerships, (e) civil service.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders. These recommended services are integral part of output 1 of the PARDT project. After adoption of new laws on administrative procedures, public procurement, PPP and civil services, UNDP projects (PARDT, CST and others) will support government partners in implementation of these laws in coordinated manner.         

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • Once abovementioned new laws are adopted, UNDP projects will organize regular joint meetings to identify synergy areas in support of the implementation of these laws.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
25. Recommendation:

Continue providing advisory services, including by inviting international experts, to re-engineer public services to meet the requirements of a proactive e-service of high online maturity (and thus continue advancing on the e-Gov Index). Combine this work with the support aimed at linking such services closely with people demands and everyday needs.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders. These services are envisaged in the output 2 of the PARDT project. UNDP will involve international and local experts on BPRs on the basis of requests and needs of national partners.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • Hire local and international consultants on BPR and deploy them within concerned state agencies to re-engineer their public services and e-services.
[Added: 2017/12/26]
UNDP 2020/12 Initiated
26. Recommendation:

Continue providing advisory services to implement the provisions of the e-Government Law and to harmonize respective regulations issued by sectoral ministries/agencies by focusing on legal/regulatory acts in the field of (a) administrative procedures, (b) functioning of core state registries as information systems/assets, (c) state procurement, (d) public-private partnerships, (e) civil service.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.         These recommended services are integral part of output 1 of the PARDT project. After adoption of new laws on administrative procedures, public procurement, PPP and civil services, UNDP projects (PARDT, CST and others) will support government partners in implementation of these laws in coordinated manner.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • Once abovementioned new laws are adopted, UNDP projects will organize regular joint meetings to identify synergy areas in support of the implementation of these laws.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
27. Recommendation:

Provide advisory services for developing the unified standard of e-services and the guidelines to transform traditional public services into digital form (using, e.g. the British experience as a world leader in digital transformation).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.  UNDP PARDT project will focus on this recommendation and share the applicable best foreign practices with national partners.  

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. To consider providing advisory services for developing the unified standard of e-services and the guidelines to transform traditional public services into digital form additionally to the Ministry of Justice and engage the agency into project activities in this areas. • Prepare analytical paper on unified standards of e-services and digitalization of public services (hiring experts, organizing study tours etc)
[Added: 2017/12/26]
UNDP 2019/12 Initiated
28. Recommendation:

Continue producing analytical papers on the challenges of the introduction of transactional services, optimization of administrative procedures in the context of Civil Service Law, the role of state registers in providing e-services, interoperability in view of the new IS and core databases (including cloud services).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders. UNDP PARDT project will prepare analytical papers on suggested topics after adoption of new Laws on Administrative Procedures and Civil Services.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
29. Recommendation:

Support the organization of the joint meetings of the main e-gov actors (MITC, EGDC, UZINFOCOM) in the regions to discuss the actual problems and suggestions to move the traditional public services into electronic format.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders. UNDP supports joint meetings of both donors and national partners to synchronize the joint activities and maximize the effect of development interventions by avoiding duplications. Under PARDT project, the project team will regularly convene the meetings of e-governance related actors and partners.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • PARDT project will organize quarterly meetings (or on a need-basis) of e-governance partners the discuss the progress and challenges on e-governance and public administration reforms and identify the joint activities
[Added: 2017/12/26]
UNDP 2020/12 Initiated
30. Recommendation:

Provide advisory services to establish a multi-channel principle of public service provision for creating the mobile channel and format of public services to benefit from the growing use of smartphones and other mobile devices and platforms. Create a section on the national e-gov portal to collect and disseminate mobile-oriented APIs developed by government agencies (market.gov.uz).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders. Government has prioritized digital economy and development of e-commerce. 

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • To share the best international practices with national partners
[Added: 2017/12/26]
UNDP 2019/12 Initiated
31. Recommendation:

As part of the multi-channel strategy, create a single, common for all government agencies Call Centre with a single common telephone number to more effectively advise citizens and businesses.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders. In Samarkand city, Government will launch common Call Center with one phone number. The successful pilot will be replicate in other regions. 

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated
32. Recommendation:

Provide advisory services to develop respective legal acts needed to establish a national system of electronic identification (including mobile) and related trusts services aligned with best international experience (e.g. the European eIDAS (electronic identification and trust services) law, mobile identification practices in Moldova, Azerbaijan, Georgia).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/02 Initiated
33. Recommendation:

Provide advisory services to expand services of the Single Window Centers (One stop shops) to address special needs of the vulnerable population and improve the procedures of providing services in the area of electronic payments, including the introduction of CRM systems.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated
34. Recommendation:

Provide advisory services for the creation of a unified information system (registry) containing the information about all government/state bodies and civil servants in the context of the Civil Service Law.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated
35. Recommendation:

Provide advisory services for the consolidation of all government information resources and web-sites into one platform (as it is done in the UK’s gov.uk) by using common unification rules.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/11]
UNDP 2019/01 Overdue-Initiated
36. Recommendation:

Provide advisory services for piloting the Business Process Management System (BPMS) in other agencies based on the experience of the EGDC.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/11]
UNDP 2019/01 Overdue-Initiated
37. Recommendation:

Provide advisory services in collecting and analyzing the end-user statistics for the core e-gov portals (my.gov.uz, pm.gov.uz, regulation.gov.uz, data.gov.uz, e-kommunal.uz, etc.) to eliminate duplication and unify their operations.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/11]
UNDP 2019/01 Overdue-Initiated
38. Recommendation:

Provide advisory services for the creation of a stand-alone e-Information platform (or within the e-Participation platform) for sending information requests and the publication of the Frequently Asked Questions.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/11]
UNDP 2019/01 Overdue-Initiated
39. Recommendation:

Provide advisory services for conducting surveys and polls among public services users to find out the level of their satisfaction with the services they receive on both electronic and traditional form and to compile the most widely used services and better understand the standard needs of users of e-government services.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/11]
UNDP 2019/01 Overdue-Initiated
40. Recommendation:

Provide advisory services for compiling a consolidated review of the existing four legal acts regulating access to public sector information so as to develop a single law (e.g. the type of the Freedom of Information Act).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/11]
UNDP 2019/01 Overdue-Initiated
41. Recommendation:

Provide advisory (analytical and methodological) services to develop a set of specific recommendations for advancing Uzbekistan in the UN e-Gov Index by focusing on (a) e-service index and (b) e-participation index. Provide support to improve reporting on the Telecom Infrastructure and Human Capital components of the overall e-Gov Development Index (EGDI).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/11]
UNDP 2019/01 Overdue-Initiated
42. Recommendation:

Provide advisory services for the development of IT professional standards to specify and define particular occupations such as service manager, project managers, data and business analysts, BPR managers. Support study tours to the countries possessing advanced experience and knowledge to share (e.g. Kazakhstan, Georgia, Moldova, Estonia, UK, Singapore, Turkey, USA, Japan, Canada) by utilizing UNDP regional programme resources and donor funds.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/11]
UNDP 2019/01 Overdue-Initiated
43. Recommendation:

Provide advisory services for the development of module-based and tailor-made training curricula on various aspects of e-government and e-participation development to address sector- specific (healthcare, education, finance, Open Data, etc) and institution-specific needs (central government agencies and their regional branches, regional administrations), as well as to train such key staff categories as senior executives, mid-level managers, specialists). Develop a short-term training e-gov course for higher education establishments and the Academy of Public Administration to be taught with the help if international trainers.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated
44. Recommendation:

Continue supporting training seminars for government officials in BPR, project management, data analytics, e-services, social media, e-participation, creative thinking.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated
45. Recommendation:

Provide advisory services for streamlining and consolidating the use of electronic registers/lists (including Electronic Document Management Systems /EDMS - ??????????? ????? ? ????????????????) in order to (a) to compile an inventory of the existing among government agencies powers/functions to create and run such registers/lists, (b) identify relevant information systems and resources, (c) define legal status and certainty/validity of the data, the procedure of running state electronic registers/lists so as these would also include GIS, (e) set a mandatory principle to run such state registers/lists in electronic form only and legally protect the relevant data, (f) define minimal requirements of creating and running state electronic registers/lists, (g) integrate them with the e-gov infrastructure and ensure electronic interoperability of state registers/lists, (h) identify the most widely used registers/lists for their subsequent digitalization (a roadmap for 2017-2021).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated
46. Recommendation:

Continue providing advisory services for strengthening capacity in Open Data management by (a) conducting monthly monitoring of the OD portal (data.gov.uz), (b) assessing the quality of the published data sets (disaggregated by geographical location, gender, age).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26]
UNDP 2019/12 Initiated
47. Recommendation:

: Provide advisory services to the State Statistics Committee for the creation and maintenance of the data-driven monitoring and decision-support system (portal) in the field of labor and employment, including the development of APIs and meta-data editors for other state agencies to release datasets, present them in machine-readable formats, and visualize them.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26]
UNDP 2019/12 Initiated
48. Recommendation:

Support the development of the national Open Data ecosystem by (a) mobilizing the software community to create data-driven (mobile) applications, (b) creating the crowdsourcing platform to improve the quality control over OD (correcting errors, translation into other languages, identifying new datasets for publishing), (c) developing the national concept of open contracting (in public procurement), open budgeting, open public service cocreation, (d) organizing more hackathons and contests for developing mobile and web applications.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • To promote open contracting, budget and public service co-creation under PARDT project
[Added: 2017/12/26]
UNDP 2020/12 Initiated
49. Recommendation:

Continue closely working with donors to generate their interest to the e-gov agenda by supporting the Donor Council and encouraging them to co-finance some of the project’s second phase activities (especially Open Data and e-Participation activities).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/01/10]
UNDP 2019/01 Overdue-Initiated

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