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Support to Authority of Manpower
Commissioning Unit: Kuwait
Evaluation Plan: 2015-2019
Evaluation Type: Project
Completion Date: 08/2017
Unit Responsible for providing Management Response: Kuwait
Documents Related to overall Management Response:
1. Recommendation:

The evalutor has segmented the recoomendations into three groups (recommnedations for the General Secretariart of the Supreme Council of Planning and Development, recommendations for the implementing partner itself being the Public Authoriy of Manpower, and Recommnedations for the UN Agencies involved with the project).

Recoomendations for the General Secretariat of the Supreme Council of Planning and Development (GSSCPD):

  1. It is necessary to bring the UN agencies together with decision-makers, including the Minister of Labor and Social Affairs, the four undersecretaries of PAM and GSSCPD stakeholders, to discuss the report and to consider the transition plan and the open-ended nature of deliverables i.e. business process, data, and policy implications. The fact the PAM was recently established with an organizational and leadership structure being set, created a significant barrier to anchor the program support strategies and now threatens sustainability.  The work must be firmly anchored / integrated into PAM change and enhancement processes. At times work was ongoing for which leadership was needed to link it to ongoing projects i.e. IT and data automation project. Discussion needs to take place and leadership designated in PAM to take the deliverables forward. GSSCPD might like to take into considerations the findings and lessons learned for future follow up. This includes:
  • Support to PAM to take forward the law review and the project lessons in relation to the planned merger with civil service commission and MGRP, - the lessons concerning business processes, change management and institutional development;
  • The need for systems interoperability and for labor sector information management, labor law and increasing cross-sectoral coherence and coordination in the labor sector.
  • The capacity building and deliverables might now be deepened, taken forward and implemented

Public Authority for Manpower (PAM)

  1. To develop KPIs for the remaining PAM sectors; and complete and publish to users.
  2. To complete the national OSH profile within the protection sector.
  3. To take forward the work on ISIC and ISCO classification and alignment on the national level, following up the UNDP/IOM joint support on how to support PAM and MGRP to adopt ISIC Rev4 (instead of the currently used ISIC Rev2) and ISCO-08 (instead of the currently used ISCO-68 at PAM and MGRP). The task helped begin the process of addressing systematic challenges at the national level, including the lack of a unified classification system, the absence of a national plan to provide strategic directions to key stakeholders into concerted efforts towards adoption and implementation of the standard classifications and assigning ownership for each stakeholder and the overlap and duplication of efforts among various entities (PAM, Ministry of Commerce and Industry, MGRP), mainly in the implementation of the standards. The Ministry of Commerce and Industry is the ultimate owner of the implementation of the new ISIC Rev.4 standards; however, until now the full implementation has not taken place. PAM had been reportedly struggling with the urgency of implementation of the new standards and integration with the Ministry while it is still using the old standards to register and renew business licences. The recommendations for this key piece of work are to establish a central repository for all classifications on the national level, develop a central Meta data service managed by the Central Statistical Bureau (CSB) and establish a national committee formed by key stakeholders to oversee the full implementation of the standards.
  4. To follow-up work on the business process maps, needed for remaining sectors only to be completed. Work on labor sector Governance model.
  5. To follow-up the work on PAM Human Resource Management and structure in line with the assessment and reports.


United Nations

  1. All agencies led by UNDP develop a standard operating procedure and case study for joint project implementation.
  2. UN agencies must create a technical oversight team between all three agencies around a single results monitoring plan in future activities.
  1. Undertake a post-project capacity impact study in one year.
  • While the 23 courses were generally evaluated and assessed by participants as beneficial and have served to increase their awareness and skills, there is still a need for a comprehensive review for impact over time towards outcome level results. A post project capacity assessment may be done to consider the training for impacts over time, i.e. one year/months post-implementation. An analysis of the 23 training activities delivered by the UN agencies is provided in questions on effectiveness, and a matrix (Annex 12).
  1. ILO is to work with PAM on OSH to undertake the profiling not completed under this stage.
  2. UNDP/ ILO to develop a strategy for training the trainers follow-up and capacity leveraging at PAM. Bridge capacity training work can be provided to consolidate and continue, for instance to develop a capacity deepening plan at PAM and to begin the training of trainers work with focal point delegated responsibility within PAM to implement this.
  3. IOM to generate a case study on its work with PAM -government shelter for foreign labour in Kuwait for further positioning.
  4. IOM to provide its thoughts on the labour estimation system and how it can be enhanced based on process manuals developed.
  5. UNDP provide final accounting statement and refund the overcharge of GMS to the GSSCPD when the CDR and PDRs of all UN accounts can be settled in 4 months from now.


Management Response: [Added: 2017/12/13]

The final recommendations were discussed during the closure meeting of the project in September, 2017, in presence of GSSCPD, PAM, and representatives of participating UN agencies. Recommendations for GSSCPD will be mainstreamed for future projects within the Kuwait National Development Plan and Kuwait Vision 2035.

Recommendations for the Public Authority of Manpower has been included in their startegic plan, and task forces has been created with other govenment agencies in order to carry on with the activities initiated originally by the project.

Regarding the recommendations for the invloved UN Agencies please note following management responses:

1- Lessons learned were documented and shared with all programme and project staff to guide future activities, including reporting mechnisms and coordination over finances.

2- A potential project is in the pipeline between ILO and MOSAL as an outcome of this project on laws related to occupational health and safety.

3- UNDP will mange final accounting statements upon finanacial closure of the project by end of 2017.

4- IOM has submitted needed manuals and held a dissemination session to target unclarities, and sessions were endorsed by PAM with full satisfaction.

It is also to be noted that the CPAP will end in 2018 with a one year extension till the end of 2018, and there no forseens to have another proejct with PAM.






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