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Rights, Empowerment and Cohesion (REACH) for Rural and Urban Fijians (REACH) Mid Term Evaluation Report
Commissioning Unit: Fiji
Evaluation Plan: 2018-2022
Evaluation Type: Project
Completion Date: 05/2018
Unit Responsible for providing Management Response: Fiji
Documents Related to overall Management Response:
 
1. Recommendation:

Draw a realistic plan for the use of the mobile service delivery units (buses); follow up technical issues.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. The project is working with the Ministry of Women, Children and Poverty Alleviation to learn from the first year of mobile units, and improve delivery through the same. A realistic plan for the mobile units will be developed together

Key Actions:

2. Recommendation:

Arrange a longer-term mission planning; site selection to be coordinated wherever possible, and Plan B for risk factors.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. The project has developed a mission plan for the remainder of the project, with contingency measures included in case of force majeure

Key Actions:

3. Recommendation:

Address implementation challenges identified in this MTE (see Table 2)

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. All challenges and recommendations have been presented to partners in the Project Board meeting, and a special capacity development workshop was held with 35 government partners (implementers) to discuss remedial actions for the challenges raised. The project will work with partners to incorporate these recommendations as lessons into the new phase of the project

Key Actions:

4. Recommendation:

Clarify the issue of allowances and solve any misunderstandings related to allowances, the sooner the better

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

The project has discussed the matter of allowances with government partners, and agreed to maintain the use of government rate for meal and subsistence, rather than UNDP DSA rates.

Key Actions:

5. Recommendation:

Develop a robust timely and appropriate Management response to address the reported challenge related to the ‘inability to cope with the increased demand’, in line with the modalities identified in the Risk Log. (See paragraph 4.4.8)

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. The project has consulted with government partners concerning the continued and timely availability of services that are offered through the REACH project. In order to ensure timely provision of services, the government requires the ability to track cases from application to completion. The project is therefore supporting a Start 2 Finish (S2F) Service Tracker to provide government partners with this information.

Key Actions:

6. Recommendation:

Include qualitative indicators in BTOR format.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. Qualitative questions have been trialed with partners, and a session was held on how to record qualitative data in BTORs. There has been some challenge in securing full understanding by government partners. The project will continue to work on this to achieve this recommendation.

Key Actions:

7. Recommendation:

Include gender reporting in BTOR format.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. At the REACH Capacity Building Workshop, the REACH project introduced the concept of gender reporting in the BTOR to government partners. Gender inclusive report writing will be fully trialed in the next REACH awareness raising and service delivery sessions.

Key Actions:

8. Recommendation:

Undertake a meta-analysis of BTOR reports on lessons learned, and integrate these in the design of REACH Phase II.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. This process has already started, and the result of recommendations from MTE and consultations with partners will be fully incorporated in phase II of the project.

Key Actions:

9. Recommendation:

Identify whether there is a need for technical support to MWCPA in 2018 in view of current priorities (ref. 1.1.4, 1.1.5, 1.3.1, 1.3.2); implement in line with needs assessment, if needed, with support of UNDP

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. The project is engaging the Ministry of Women, Children and Poverty Alleviation to develop a capacity development plan to support financial management and sustainability (1.1.4); mobile service delivery (1.1.5); and peacebuilding, social cohesion and democratic governance (1.3.1,2).

Key Actions:

10. Recommendation:

Hold a strategic lessons learned workshop at the end of 2018, possibly as part of Final Evaluation, in 4 districts.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. The project has started preliminary planning for a REACH Lesson Learned workshop that will coincide with the REACH final evaluation at the end of the year.

Key Actions:

11. Recommendation:

Deepen the gender approach, increase awareness, increase the quality of service delivery, empowerment, client orientation of service deliverers.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. The project has started to build the gender approach into REACH missions, starting with a training of trainers at the REACH capacity building workshop to improve to awareness and service delivery for women and people with disabilities. The project will continue to hold focused sessions on these areas.

Key Actions:

12. Recommendation:

Continue to systematically integrate ‘gender’ in all aspects of the project.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. To be applied during the June to Dec REACH missions after the REACH capacity building workshop.

Key Actions:

13. Recommendation:

Strengthen the methodology to assess qualitative impact.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. To be developed later taking into consideration the timeframe to under a quality qualitative survey at community level.

Key Actions:

14. Recommendation:

Strengthen the gender capacity of the stakeholders.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. Undertaken in the REACH capacity building workshop on May 2018.

Key Actions:

15. Recommendation:

Develop a gender action plan for 2018:

1. Training on how to focus on gender equality, a) UNDP with key stakeholders, b) at village level: separate trainings for women (including at events e.g. Women’s Expo), and separate training for men.

2. Make ‘gender’ part of all aspects of REACH missions: a) Advance, b) During, c) Post.

3. Make ‘gender’ a mandatory section in the BTOR report; 2 qualitative questions on challenges observed in addressed ‘gender’ in this REACH mission, and possible solutions.

4. In August 2018, a meta-analysis of BTOR ond Gender in REACH.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. The project will work with Legal Aid Commission and Ministry of Women, Children and Poverty Alleviation to implement:

  1. As per recommendation 11, the project has started with trainings on gender, and will roll these out to the village level, including separate engagements for men and women.
  2. This will be incorporate immediately in planned missions in 2018, and incorporated into the planning for phase II.
  3. As per recommendation 7, this will be actioned.

As per recommendation 8, this will be actioned.

Key Actions:

16. Recommendation:

Implement the pilot and develop recommendations to be included in design REACH Phase II.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. The project will kick-off Start 2 Finish (S2F) Service Tracker initiative in June 2018, and test the tracking system in eight locations.

Key Actions:

17. Recommendation:

Develop key indicators, MWCPA and LAC with UNDP (See Ch. 4.2): include composite; qualitative and quantitative; provider and recipient indicators.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. The project will work closely with project partners to develop indicators that are realistic and easy to collect at community level.

Key Actions:

18. Recommendation:

Identify lessons learned on client-centred service delivery.

Management Response: [Added: 2018/08/13] [Last Updated: 2020/12/05]

Agreed. To be developed along with the S2F initiative in June.

Key Actions:

19. Recommendation:

6. Recommendations

6.1 Follow-up 2018 EQ: Are there any follow-up actions to be taken or any necessary adjustments, including if indicated the reorientation of the Project?

RECOMMENDATIONS for 2018, to UNDP and all stakeholders, unless mentioned otherwise: 

1. Field mission planning and implementation: - To all stakeholders, in particular MWCPA: Draw a realistic plan for the use of the mobile service delivery units (buses); follow up technical issues - Arrange a longer-term mission planning; site selection to be coordinated wherever possible, and Plan B for risk factors. - Address implementation challenges identified in this MTE (see Table 2) - To UNDP, MWCPA, LAC: Clarify the issue of allowances and solve any misunderstandings related to allowances, the sooner the better.

2. To the management of the MWCPA and LAC: Develop a robust timely and appropriate Management response to address the reported challenge related to the ‘inability to cope with the increased demand’, in line with the modalities identified in the Risk Log. (See paragraph 4.4.8) 

3. Field mission reports, Monitoring, Research for evidence based policy making (Output 2.1.3). - Include qualitative indicators in BTOR format. - Include gender reporting in BTOR format. See paragraph on gender.- Undertake a meta-analysis of BTOR reports on lessons learned, and integrate these in the design of REACH Phase II.

4. Capacity Development for stakeholders: - To MWCPA: Identify whether there is a need for Technical Support to MWCPA in 2018 in view of current priorities (ref. 1.1.4, 1.1.5, 1.3.1, 1.3.2); implement in line with needs assessment, if needed with support of UNDP, - Gender trainings: see below - To UNDP and project stakeholders: Strategic Lessons Learned workshops, end 2018, possibly as part of Final Evaluation, 4 districts. Expected Outcome: inputs for design REACH Phase II

5. Gender: - Deepen the gender approach, increase in awareness, increase and quality of service delivery, empowerment; client orientation of service deliverers. - Continue to systematically integrate ‘gender’ in all aspects of the project - Strengthen the methodology to assess qualitative impact. - Strengthen the gender capacity of the stakeholders. - Address the challenges (Table 2 chapter 4.2) - Gender action plan for 2018:

1. Training on how to focus on gender equality, a) UNDP with key stakeholders, b) at village level: separate trainings for women (including at events e.g. Women’s Expo), and separate training for men, 2. Make ‘gender’ part of all aspects of REACH missions: a) Advance, b) During, c) Post

3. Make ‘gender’ a mandatory section in the BTOR report;

2 qualitative questions on challenges observed in addressed ‘gender’ in this REACH mission, and possible solutions.

4. In August 2018, a meta-analysis of BTOR on Gender in REACH. Expected outcome: Best practices, to be incorporated in proposal REACH II.

6. Innovation Pilot S2F Delivery Tracker: implement the pilot and develop recommendations to be included in design REACH Phase II

7. Outcome Indicators: Develop key indicators, MWCPA and LAC with UNDP (See Ch. 4.2): - ‘owned’ by MWCPA, LAC (what is a key indicator for increased capacity expected?) - include composite indicators; qualitative and quantitative; provider and recipient indicator

8. Input in design Phase II: Assess: which groups are not yet reached and why?

9. Partnerships and stakeholders: - As part of the design of a possible REACH Phase II, revisit partners’ expectations, challenges, and strengths. - Identify lessons learned on client centered service delivery.

Management Response: [Added: 2020/12/01] [Last Updated: 2020/12/05]

Key Actions:

20. Recommendation:

6.2 Key components for a follow-on REACH Phase II EQ:

What are the key potential components, necessity and expected outputs for a follow on Project?

Expected output A “REACH Phase II” is needed to:

- consolidate the achievements of REACH I, - deepen the qualitative approach, - expand the project’s coverage (number of districts, villages), including in maritime areas, - deepen the project’s coverage in terms of people receiving services, focus on “reaching the unreached first”, reach the “most vulnerable amongst the vulnerable”, - strengthen monitoring and accountability mechanisms, using innovative approaches

Management Response: [Added: 2020/12/01] [Last Updated: 2020/12/05]

Key Actions:

21. Recommendation:

RECOMMENDATIONS for REACH PHASE II

To all project stakeholders (UNDP, MWCPA, LAC, other) unless mentioned otherwise:

1. Project design: 8 project components essentially constitute the project’s effectiveness: Reaching the unreached first, Integrated approach, Partnership strategy, Gender focus, Evidence based approach, Commitment, Innovation and Communication strategy. These should all be prominent components in Phase II.

2. Mobile service delivery units: REACH II to expand the project’s coverage, reaching out to communities that have not yet received the services, with continued focus on “reaching the unreached first” and also reach the “vulnerable amongst the vulnerable”; and revisiting communities visited in Phase I for follow up. Reaching remote communities may require acquiring additional vehicles or boat transportation.

3. Partnership: Partnership with the Ministry of Women, Children and Poverty Alleviation, and Legal Aid Commission to be strengthened, potentially to formally include the Human Rights and AntiDiscrimination Commission, and additional service providers as the need arises and as feasible.

4. S2F Delivery Tracker system: to be implemented based on the results of the 2018 Pilot, to ensure that services are delivered and completed. 

5. Institutional strengthening of the evidence based approach - data collection, monitoring, analysis and reporting - to inform policy and practice of stakeholders contributing to the achievement of the SDG 16 and SDG 5, including training on monitoring capacity (qualitative and quantitative).

6. A Capacity Development Plan to be developed, including in-house ToT capacity with key stakeholders, including a training curriculum, and strengthened training methodology.

7. Best Practices and approaches: Study on the possible replication of approaches and best practices with similar initiatives in other countries in the Pacific region based on the analysis of the data collected from REACH Phase I and II.

8. Gender strategy - Strengthen the gender approach - Continue to integrate ‘gender’ in all aspects of the project, including in REACH missions: a) Advance, b) During, c) Post - Strengthen the methodology to assess qualitative impact, - Further strengthen the gender capacity of REACH team and stakeholders, - Training/awareness at village level, separate for women and men.

9. Rights-based approach - Include qualitative indicators on the human rights based approach, including a) on service providers/receivers, and b) addressing sensitivities (cultural, gender, other). - reach out to vulnerable groups not yet reached, and ‘vulnerabilities within vulnerabilities’ - explore additional ways to ‘give a voice’ to the people “reached by REACH” 

10. Develop a communication plan, explore effective communication tools that strengthen the project outreach to target groups and wider audience. Also strengthen the visual documentation of the project (photography). 

Management Response: [Added: 2020/12/01] [Last Updated: 2020/12/05]

Key Actions:

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