MTR Assessment The Civil Service Reform Programme (CSRP) is the most important programme in PSCAP, affecting all the sectors within the programme. It is the latest manifestation in the reform programme that the government has been undertaking since 1994, and impacts at all levels of government. The CSRP has generated a very wide range of activities, and been responsible for the widespread introduction of new approaches to service provision and human resources in the civil service, most notably around linking management and delivery to performance. These innovations - including ROPE, PBM, BPR and the current move towards the BSC approach - were introduced in rapid succession, generally less than two years apart. In addition, each new approach was introduced as a result of dissatisfaction with the previous method's failure to deliver rapid improvements in institutional performance. However, it is normal in the development of public services that lesser approaches are experimented with and subsequently discarded as confidence builds for more radical and comprehensive approaches. This confidence is now built and BPR can be expected to realise many of the goals of public service reform in the years to come. While BPR has demonstrated promise in increasing efficiency in certain procedures, a wide range of exercises are still underway. The CSRP and civil service management will have a deeper understanding of how and where BPR can be applied successfully only once these exercises have been evaluated. Similarly, the work in introducing BSC is still at an early stage, and its actual impact is yet to be assessed. These rapid changes are not without effects on management and staff. On the one hand, the search for, and application of, best practice to improve service delivery is commendable, and shows that there is flexibility and a strong commitment to innovation within the CSRP. This is a programme which has a leadership that is unafraid of promoting and driving ch