Pacific Financial Inclusion Program

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Evaluation Plan:
2010-2010, UNCDF
Evaluation Type:
Mid Term Project
Planned End Date:
12/2010
Completion Date:
05/2011
Status:
Completed
Management Response:
Yes
Evaluation Budget(US $):
110,670

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Title Pacific Financial Inclusion Program
Atlas Project Number:
Evaluation Plan: 2010-2010, UNCDF
Evaluation Type:Mid Term Project
Status:Completed
Completion Date:05/2011
Planned End Date: 12/2010
Management Response:Yes
Focus Area:
  • 1. Poverty and MDG
Corporate Outcomes (UNDP Strategic Plan 2008-20013)
  • 1. Capacities of national and local institutions enhanced to scale up proven MDG acceleration interventions and to plan, monitor, report and evaluate the MDG progress in the context of related national development priorities
Evaluation Budget(US $): 110,670
Source of Funding: project budget
Joint Programme:No
Mandatory Evaluation:Yes
Joint Evaluation: No
Evaluation Team members:
Name Title Email Nationality
Marc DE SOUSA SHIELDS Team Leader
GEF Evaluation:No
Key Stakeholders:EU/ACP
Lessons
Findings
Recommendations
1 Evaluation Recommendation 1: Develop an Exit Strategy
2 Evaluation Recommendation 2: Extend Programme
3 Evaluation Recommendation 3: Enhance IF Product & Services Potential
4 Evaluation Recommendation 4: MPN Improves Performance or Cut Funding
5 Evaluation Recommendation 5: Monitoring and Reporting
6 Evaluation Recommendation 6: Improved file management
7 Evaluation Recommendation 7: Appoint mentor/point person and programme champion.
1. Recommendation: Evaluation Recommendation 1: Develop an Exit Strategy
Management Response:

PFIP should develop a exit strategy designed to ensure sector leadership roles are passed on to sustainable institutions able and willing to take on various networking, advisory, funding and advocacy roles.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
1.1 Stakeholder interviews to identify critical leadership roles to be devolved to other institutions. PFIP 2011/03 No Longer Applicable In Q1 2013 at a regional meeting of stakeholders, including PFIP funders and government partners, it was agreed that Financial Inclusion is not a short or medium term issue to resolve?it will take many years. Further, in the region, different countries are at different stages of sector development. PFIP will receive funding for another phase (2014-2019) and a new programme document has been developed. When that programme is coming to a close, the issue will be revisited, but likely there will still be financial inclusion issues to be addressed in the region. Further, PFIP continues to devolve activities to appropriate institutions, i.e. National Financial Inclusion Task Forces (Fiji, PNG, Solomon Islands, Vanuatu) and Central Banks region wide.
1.2 Identify requisite institutions PFIP 2011/03 No Longer Applicable The region is small and actors in financial inclusion cover a broad range of institutions (banks, MFIs, MNOs, central banks, etc.) There are no candidate institutions that can successfully represent all stakeholders. IN Q4 2012, The Pacific Donor Working Group on Access to Finance decided not to push MFPN to assume FI leadership in the region as it lacks capacity. PFIP will continue to support MFPN in areas where it can support MFIs, and in particular in hosting the Pacific Microfinance Week, as was done in 2013 Q4. As organizations (such as National Financial Inclusion Taskforces) reach a level of maturity and capacity, they will take leadership roles (as with Fiji?s NFIT.)
1.3 Draft exit strategy/plan PFIP 2011/06 No Longer Applicable Regional stakeholders including PFIP funders and government partners requested a follow on programme for 2014-2019.
1.4 Assess feasibility/viability of PFIP closure, if not, go to recommendation 2. PFIP 2011/06 No Longer Applicable Programme extended through June 2014. Follow on programme ProDoc developed and approved for PFIP 2
2. Recommendation: Evaluation Recommendation 2: Extend Programme
Management Response:

UNCDF should extend programme to the end of 2012 and consider a second phase if critical sector developmental activities (e.g., networking functions, knowledge generation, advocacy, networking and strategic grant making) devolved to other credible institutions or taken up by parallel programmes.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
2.1 Develop extension strategy with phasing out as core activity. PFIP, IC 2011/09 No Longer Applicable Programme extended through June 2014. Follow on programme ProDoc developed and approved for PFIP 2.
2.2. Ensure adequate financial and management resources are available to manage to same level. IC 2011/09 No Longer Applicable Second phase of PFIP being formulated (2014-2019) with resources committed by UNDP, UNCDF, DFAT and EU.
3. Recommendation: Evaluation Recommendation 3: Enhance IF Product & Services Potential
Management Response:

Expand market research on mobile banking, including intensive study of PFIP grantee experience to prepare donors, the private sector and regulators for the expansion of more mobile IF sector products and services, particularly the development of credit services. Initiate research on access and relevance of mobile phone banking to women.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
3.1 Commission review of mobile phone projects focusing on a) the sustainability of the services/business model and b) potential for supporting a broader range of financial services. PFIP 2011/06 No Longer Applicable Worked 1-on-1 with MNO partners (Digicel Q2 2012, Vodafone Q3 2012 and Q1 2013) to explore potential support to build products and examine business case, but partners did not take up offer. As the new phase commences, PFIP will explore work again in this area with potential partners.
3.2 Commission review of how/if the financial and other interests of women are served by mobile phone and or electronic banking services. PFIP 2011/06 Completed Engaged with WWB in Q1 2013 (regional) and Q3 2013 (PNG) to address women-specific FI initiatives. In 2014 will team with GSMA on study of mobile phone literacy of women in PNG and Fiji. As PFIP 2 follow on project will begin Q3 2014, further study will be delayed until new programme. PFIP in partnering with UNDP and UN Women on the markets for change project will address a bit of this, while PFIP in the new phase has commissioned a demand side survey to look at the types of financial products and services that low income people need with a special focus on women.
4. Recommendation: Evaluation Recommendation 4: MPN Improves Performance or Cut Funding
Management Response:

State acceptable good practice management and governance terms MPN must achieve or cut funding and seek alternative solutions to the sector?s networking organizational needs.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
4.1 Prepare a quantitative and qualitative brief of MPN performance PFIP 2011/03 Completed
4.2 Convene meeting with MPN and FCD to discuss brief PFIP 2011/03 Completed
4.3 If no viable scenario is proposed for sustainability during the meeting end funding. PFIP 2011/03 Completed In Q4 2012, The Pacific Donor Working Group on Access to Finance decided not to push MFPN to assume FI leadership in the region as it lacks capacity. PFIP will continue to support MFPN in its support of MFIs, and in particular in hosting the Pacific Microfinance Week, as was done in 2013 Q4. Budget in PFIP 2 has been allocated to funding follow on projects resulting from biennial PMW meetings (at donor request)
5. Recommendation: Evaluation Recommendation 5: Monitoring and Reporting
Management Response:

For all new grants standardize and clarify key indicators in contracts and appraisals; increase/refine grantee financial reporting to ensure comparability of data and to provide more precise outcomes/outputs reporting. Mindful of corporate information security, financial data on MNO products should be collected to ensure knowledge/experience is available for other projects/programmes and the sector generally.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
5.1. Review appraisals and contracts for key indicators and reporting data PFIP 2011/03 Completed Being tracked by Project
5.2 Prepare list of key indicator definitions with qualifications (e.g., for different jurisdictions and or MIS systems PFIP 2011/03 Completed Part of new mobile money report, currently in implementation
5.3 Prepare list of minimum reporting indicators for PIFIs, SSOs, and other business organization grantees. PFIP 2011/06 Completed All PFIP performance based agreements contain key performance indicators which are reviewed by the Results Measurement Advisor and are harmonized with PFIP Results Measurement Framework.
5.4 Develop policy for application of definitions and reporting indicators and consistently apply PFIP 2010/01 Completed STATUS UPDATE APRIL 2012: Reporting template for mobile money developed and implemented.
6. Recommendation: Evaluation Recommendation 6: Improved file management
Management Response:

PFIP is working with multinational corporations with high sensitivities to corporate security/secrecy. The programme needs to bring its file management system up to commercial security levels.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
6.1 Consult with file security expert including file management and information processes. PFIP 2011/09 Completed STATUS UPDATE APRIL 2012: UNCDF filing policy followed on keeping originals in safe register. Key documents uploaded on UCNDF intranet
6.2 Develop file security policy and information management process policy. PFIP 2011/09 Completed STATUS UPDATE APRIL 2012: Agreed to follow UNCDF corporate policy then re-developing/duplicating by region/country to ensure harmonisation with UN policies and across country.
6.3 Share policy with other UNCDF programmes if desired. N/A 2010/01 No Longer Applicable
7. Recommendation: Evaluation Recommendation 7: Appoint mentor/point person and programme champion.
Management Response:

For all new managers/programmes appoint a UNDP/UNCDF point person or mentor to help minimize the learning curve? around procurement, budget and other procedural challenges. A senior management champion within one or both institutions can be appointed to help resolve policy issues during the life of the programme.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
7.1 Assess practicality of appointing mentor and point person for new managers of UNCDF programme (joint with UNDP or independent) UNCDF 2010/01 Completed Set in motion for new P3 recruitment for INFUSE. STATUS UPDATE APRIL 2012: On-site transition planned for new PFIP Advisor. On-site handover completed with INFUSE CTS.

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