Evaluation of UNV Online Volunteering Service

Report Cover Image
Evaluation Plan:
2015-2015, UNV
Evaluation Type:
Final Others
Planned End Date:
07/2015
Completion Date:
07/2015
Status:
Completed
Management Response:
Yes
Evaluation Budget(US $):
36,537

Share

Document Type Language Size Status Downloads
Download document Report on UNV Online Volunteering VOL I - Final.pdf report English 1091.14 KB Posted 557
Title Evaluation of UNV Online Volunteering Service
Atlas Project Number:
Evaluation Plan: 2015-2015, UNV
Evaluation Type: Final Others
Status: Completed
Completion Date: 07/2015
Planned End Date: 07/2015
Management Response: Yes
Corporate Outcome and Output (UNDP Strategic Plan 2014-2017)
Evaluation Budget(US $): 36,537
Source of Funding:
Joint Programme: No
Mandatory Evaluation: No
Joint Evaluation: No
Evaluation Team members:
Name Title Email Nationality
GEF Evaluation: No
Key Stakeholders: UNV
Lessons
Findings
Recommendations
1

UNV continues to pursue a proactive campaign of advocacy and fund raising with international partners, national governments and donors, including consideration of mutually supporting activities with key strategic partners.

2

UNV should develop a more formalized means of coordination and communication across its network of cost-sharing donors and online volunteer partners, with the view to the eventual promulgation of more common and harmonized approaches which can be shared pro-actively with prospective donors.

3

The UNV Online Volunteering service should develop a multi-faceted online training and mentoring program for online volunteers and organizations, with the latter receiving particular attention in order to ensure strengthened engagement and communication channels with receiving organizations.

4

It is recommended that UNV increase the size and responsibility of the UNV Online Volunteering service team at Headquarters at it grows the number of opportunities such that the overall satisfaction rate of UN Online Volunteers and of receiving organizations is maintained at its current levels. Of note is the importance both of expanding to new organizations and of managing and maintaining relationships with existing organizations in light in increasing competition.

5

It is suggested that UNV engage in or lead a dialogue among UN agencies and the global community of volunteer organizations on the topic of online volunteering, with a particular focus on some of the principle challenges and opportunities in the coming years.

1. Recommendation:

UNV continues to pursue a proactive campaign of advocacy and fund raising with international partners, national governments and donors, including consideration of mutually supporting activities with key strategic partners.

Management Response: [Added: 2016/12/27]

This recommendation is accepted. The recommendation has been addressed and incorporated into the project document “A global multi-stakeholder partnership for sustainable development: Online Volunteering and Innovation” (2015-2019), signed on December 14, 2015.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
UNV requires transformative partnerships to harness the power of volunteerism to support the achievement of internationally agreed development goals. Leveraging the wealth of experience and expertise that the UNV Online Volunteering service represents, this project envisages to develop a new global multi-stakeholder partnership that engages diverse organizations, the United Nations, a donor coalition and lead private sector companies, as partners in development and peace initiatives.
[Added: 2016/12/27]
Volunteer Knowledge and Innovation Section (VKIS) 2016/10 Completed This recommendation and key action has been incorporated into the Online Volunteering project’s activities for the period 2016-2019.
2. Recommendation:

UNV should develop a more formalized means of coordination and communication across its network of cost-sharing donors and online volunteer partners, with the view to the eventual promulgation of more common and harmonized approaches which can be shared pro-actively with prospective donors.

Management Response: [Added: 2016/12/27]

This recommendation is accepted.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
Subsets of relevant data will be available to diverse partners, including donors, through a revamped online volunteering platform.
[Added: 2016/12/27] [Last Updated: 2018/01/12]
Volunteer Knowledge and Innovation Section (VKIS) 2018/03 Completed New platform launched in July 2016 and detailed reports to be available as of Q4, 2016. Two new “community engagement” positions under recruitment and to be in place by Q1 2017. One position, responsible for supporting private sector partnerships, in place since Q1 2016 August 2017: Actions related to this recommendation, including the recruitment of the new positions, has been frozen during the UNV transformation period. For this reason, the due date for this action is being moved out until after the transformation staffing exercise. January 2018: Partner specific data is now directly available to partners through extension.
3. Recommendation:

The UNV Online Volunteering service should develop a multi-faceted online training and mentoring program for online volunteers and organizations, with the latter receiving particular attention in order to ensure strengthened engagement and communication channels with receiving organizations.

Management Response: [Added: 2016/12/27]

This recommendation is accepted. The recommendation will be addressed when reviewing the UNV Volunteer Learning Strategy.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
Online Volunteering learning and training opportunities will be added to UNV eLearning platform currently under development
[Added: 2016/12/27] [Last Updated: 2018/08/29]
Human Resources Section (HRS) 2018/06 Completed UN Online Volunteers and organizations mobilizing UN Online Volunteers will get access to public, free training opportunities as and when they are added to the UNV eLearning platform. 01/2018: Training opportunities are still planned for Online volunteers. However, the specifics will be dicussed with HR during the 2nd phase of the transformation.
4. Recommendation:

It is recommended that UNV increase the size and responsibility of the UNV Online Volunteering service team at Headquarters at it grows the number of opportunities such that the overall satisfaction rate of UN Online Volunteers and of receiving organizations is maintained at its current levels. Of note is the importance both of expanding to new organizations and of managing and maintaining relationships with existing organizations in light in increasing competition.

Management Response: [Added: 2016/12/27]

This recommendation is accepted.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
The Online Volunteering service will be reinforced by the doubling of the number of its staff.
[Added: 2016/12/27] [Last Updated: 2018/08/29]
Volunteer Knowledge and Innovation Section (VKIS) 2018/06 No Longer Applicable [Justification: Since the evaluation OV has added a JPO and a full-time programme associate, however doubling of OV Staff is not feasible, as the number of online volunteers as not increased proportionally. ]
Two new positions have been filled and additional staff members are being recruited. August 2017: Actions related to this recommendation, including the recruitment of the new positions, have been frozen during the UNV transformation period. For this reason, the due date for this action is being moved out until after the transformation staffing exercise 01/2018: Since the evaluation OV has added a JPO and a full-time programme associate. Discussion on any additional capacity requirements will occur as part of the on-going transformation.
5. Recommendation:

It is suggested that UNV engage in or lead a dialogue among UN agencies and the global community of volunteer organizations on the topic of online volunteering, with a particular focus on some of the principle challenges and opportunities in the coming years.

Management Response: [Added: 2016/12/27] [Last Updated: 2016/12/27]

This recommendation is accepted.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
The Online Volunteering service is actively tracking events and opportunities to engage UN partners in order to promote online volunteering and technology based citizen engagement modalities. Some of these events include the World Humanitarian Summit (Istanbul, May 2016), Online Volunteering launch (July 2016), the International Forum for Volunteering in Development (IVCO, October 2016), World Volunteer Conference (IAVE, November 2016).
[Added: 2016/12/27]
Volunteer Knowledge and Innovation Section (VKIS) 2016/12 Completed Recommendation has been integrated into the project document and annual work plan. It is an on-going process.
Advocacy at a regional level will be addressed through UNV regional offices (e.g. Latin America: Launch in Brazil in partnership with Samsung July 2016, Asia: pilot of data collection Q4 2016).
[Added: 2016/12/27] [Last Updated: 2018/01/12]
Volunteer Knowledge and Innovation Section in collaboration with UNV Regional Offices 2018/03 Completed UNV is undertaking an organizational transformation, including restructuring and enhancing the functions of the regional offices. For this reason, the action due date is being delayed until after the completion of the transformation. 01/2018: Promotion of OV is an on-going activity. However, several campaigns were carried out in 2017 and under the UNV transformation OV will be promoted locally by the regional offices. This recommendation can be closed.

Latest Evaluations

Contact us

220 East 42nd Street
20th Floor
New York, NY 10017
Tel. +1 646 781 4200
Fax. +1 646 781 4213
erc.support@undp.org