Final evaluation: eGovernment project

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Evaluation Plan:
2016-2020, Uzbekistan
Evaluation Type:
Final Project
Planned End Date:
10/2017
Completion Date:
12/2017
Status:
Completed
Management Response:
Yes
Evaluation Budget(US $):
15,000

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Title Final evaluation: eGovernment project
Atlas Project Number: 00078179
Evaluation Plan: 2016-2020, Uzbekistan
Evaluation Type: Final Project
Status: Completed
Completion Date: 12/2017
Planned End Date: 10/2017
Management Response: Yes
Focus Area:
  • 1. Others
Corporate Outcome and Output (UNDP Strategic Plan 2014-2017)
  • 1. Output 2.2. Institutions and systems enabled to address awareness, prevention and enforcement of anti-corruption measures across sectors and stakeholders
Evaluation Budget(US $): 15,000
Source of Funding: UNDP TRAC
Evaluation Expenditure(US $): 4,980
Joint Programme: No
Joint Evaluation: No
Evaluation Team members:
Name Title Email Nationality
Yuri Misnikov International Consultant yuri.misnikov@gmail.com RUSSIAN FEDERATION
GEF Evaluation: No
Key Stakeholders: State committee for Communication, information and Telecommunication technologies and other national partners
Countries: UZBEKISTAN
Lessons
1.

Lesson 1. The project’s implementation reveals the importance of being flexible in responding timely to new emerging challenges – such a flexibility has been a vital factor of its overall success. Such an ability should be preserved in the project’s Phase II preferably in the form of a special budget line of the fast-track advisory support services provided on-demand quickly and timely when the needs arise.


2.

Lesson 2. The success and effectiveness of knowledge products, instruments, solutions need to be timely institutionalized in the form of government decrees and new legal acts to avoid unnecessary delays. The catalytic nature of UNDP knowledge services depends on how timely the proposed solution is institutionalized. For this end, UNDP should be pro-active in providing more effective support to enact the prepared laws and regulation.


3.

Lesson 3. It is not advisable to formulate project targets which achievement significantly depends on the factors that are outside the project control, such as passing legislation and developing complex software products; this is an important lesson to learn for Phase II which is recommended to include more activities related to e-service and information system development. Proper risk management should help avoid deviations and reduce risks influencing the timely accomplishment of project targets. The project’s Risk Log is designed to foresee possible risks and as a living document can be used with more vigour during Phase II to managing project’s strategic goals. The vast powers of the Project Management Board should be better exploited for closer monitoring weak spots in advance by having the Board meeting in a quarterly basis rather than twice a year. 


4.

Lesson 4. The formulation and scheduling project targets that influence the ranking positions in the UN e-Gov Survey (e.g. e-services that determine the online service index or the submission of information for the telecom index) need to be synchronized with the schedule of information and data collection by UNDESA for the next Report 2020; that is, such targets should be accomplished by the summer time of 2019 to be included in the Report 2020 and so forth.


5.

Lesson 5. Project results would have been even stronger and more impactful if the common interoperability strategy and the establishment of the CIO Council would have been included in the project’s first phase from the outset. The further progress in developing transactional public e-services of high maturity level will be undermined unless these issues are handled on a first priority basis at Phase II.   


Findings
1.

2.2.1 State of play

According to the UN E-Governance Survey 2016, Uzbekistan reached the 80th position in the global ranking (was the 100th two years earlier) and became a country with the high level of e-government development. That means that the country also reached the CPD target on e-government ranking planned for 2020. The progress was especially significant in the field of e-Participation Index, according to which Uzbekistan in 2016 was ranked number 47, or 24 positions higher than it was in 2014. This is an evidence of the successful implementation of the e-Gov project as far as improving Uzbekistan’s position in the global e-Government ranking was concerned, as envisaged in the UNDAF 2016-2020.

 

Uzbekistan achieved this target much earlier thanks, first of all, to the successful achievement of all the planned targets of the AWPs 2014 and 2015, namely: 1.2: International expertise, including through partnership with UNDESA, is provided to the draft normative legal acts on e-government and open data; 2.1: At least 2 research papers on interoperability and BPR are prepared and widely disseminated based on pilot application of BPR methodology in selected government organizations; 2.2: The definition of public services, guidelines for classification and inventory of public services are submitted to Government for streamlining public services in 8 ministries and agencies as well as for legislative review and drafting; 3.1: Communication strategy for e-governance is developed and disseminated; 3.2: Current M&E system on e-government is revised and widely discussed; 3.3: Revised M&E system is applied online to benchmark progress of the ICT implementation in government organizations. This evaluation has found evidence that in 2017 the answer to the UNDAF baseline target was ‘Yes’ for all indicators (was ‘No’, as indicted above). The relevant CPD targets included: Indicator 5.b: Availability of draft legislation e-government and open government data (Output 5: Enhanced governance/efficient, convenient, more responsive citizen-oriented public services delivery through advancement of e-government – part of the UNDAF Outcome 7: By 2020, the quality of public administration is improved for equitable access to quality public services for all). The evaluation confirms that these yarest have also been reached.

 

This leap in the UN ranking is also a telling evidence proving the fact that a fast progress in e-government is possible when the financially modest resources are effectively invested to address the underlaying causes of public service digitalization; in this case, the problem was lack of specialized knowledge of how to reengineer the traditional business processes and create services of higher online maturity.[1] However maintaining this position in the future will be a challenge requiring not only to strengthen the focus on the growing online maturity of public services but also to strategically re-set the entire e-government architecture by introducing the ‘whole-of-government’ and ‘once-only’ principles to make interoperability work in practice across all state information systems, sectors, public service organizations and by applying the agile project management approach to e-government development. To sustain that progress further, the started by the project support to business process reengineering should continue and expand to cover more services so as by 2020 at least 50% of all e-services are transactional services at the Stage 3 (full electronic case handling, see the recommended targets in Annex 7 – it is strongly suggested for internal benchmarking to still use that four-stage model of e-service online maturity).

 

In addition to the effort of extending the BPR method to other sectors, a far more stronger emphasis should be placed to introduce interoperability across the board as a fundamental principle of the new e-government architecture which is still incomplete. Without addressing these fundamental issues, the further progress in e-services will be hard to maintain in future. Same applies to e-Participation where the progress was especially significant ranking Uzbekistan number 47 which is 24 positions higher than it was in the Survey 2014. For further progress, Uzbekistan needs to institutionalize citizens’ participation in decision-making by developing a national e-participation strategy (or policy supported by the pertinent strategy/implementation roadmap) and setting up the portal for public consultation online and electronic petitioning.

 

While the ranking positions do matter, it is essential to keep in mind the dynamics of the Online Service index. Its value rose 153% from 0.4488 to 0.6884 during 2014-2016 (this is higher, for example, than in Ukraine, Turkey, Latvia, Hungary but lower than in Russia and Kazakhstan). The progress is noticeable especially against the declined index value during 2012-2014 (dropped to 0.4488 in 201; the actual data refer to 2011 and 2013 accordingly).[2] The year 2013 was the year when e-Government Master Plan adopted and EGDC established, while in 2014 UNDP project was launched. Otherwise speaking, there seems to be no coincidence of the index rise since then. It was also the result of the clearly manifested political will (such as passing the law and other regulations and setting up the e-Gov Centre) by the government that was timely supported by UNDP. At the project start in July 2014, the Single portal of interactive state services my.gov.uz (launched in 2013) offered 200 services and processed 20,136 applications received from citizens (89%) and businesses (11%). In three years, at the end of the project (as of May 2017), the portal hosted 300 online services and processed 1,150,740 requests from citizens (43%) and businesses (57%). This growth can be directly linked with project activities that supported the consistent effort of the EGDC to make the portal work.

 

The project has also contributed to other CPD goals and targets by successfully cooperating with other UNDP-supported projects, especially LGSP-2 and BFU (under the CPD thematic priority areas of ‘Effective and inclusive governance’ and ‘Inclusive economic development’ respectively).

 


[1] The concept of service online maturity remains highly important despite the fact that the four-stage model of measuring such maturity was abandoned in the UN e-Gov Survey 2016, and it is still not clear what the new model will be. The usefulness of such a maturity-focused model is proved by the successful experience of the European Union in benchmarking e-services in the member states by using a similar five-stage model.

[2] The evaluator is aware that direct comparison of the index value for 2016 with those for 2014 and 2012 may not the best way due to the change of assessment methodology used in the 2016 Survey, still comparing the change is possible and useful, for the change of methodology applied to all surveyed countries in the same measure.


2.

2.2.2 Progress in 2014-2015

 

The project’s effective duration was less than three years, as many activities undertaken in the second half of 2014 were of the preparatory nature associated with the project start. In a similar vein, the year 2017 includes activities related to the project formal closure. Therefore, it makes sense to split the project’s timeframe into two periods comprising the years 2014-2015 (Period 1) and 2016-2017 (Period 2). Building capacities of the e-Government Development Center (EGDC) was central for both periods. Overall, for a project in such a complex and cross-sectoral field as e-government, it is a very short time to effect substantial changes. Despite its short duration, the project has produced impactful outcomes already in Period 1 thanks to clear focus and concentration on key areas, well-designed activities, close cooperation with the government, support from UNDP CO, highly visible communication and awareness activities, professional staff and effective management. The emphasis on the development and consistent application of the BPR as a vehicle of changing public service organizations was the right strategy employed by the project and used in a focused manner, especially during Period 2.

The support activities that were key to the successful accomplishment of the Period 1 targets were:

  • equipping the EGDC with hardware/software and knowledge through professional training of its core staff (over 20 training events organized during 2015-2017);
  • organization of conference on e-government/open data legislation at the National ICT Summit and two workshops on the UN Survey methodology (one on e-government index and the other on e-participation index) targeting government officials and support to as many as eight line ministries and government agencies to design sectoral and cross-sectoral plans to implementation of new e-government and open data initiatives; conducting a hackathon on Open Data;
  • launching a wide-ranging awareness raising events and campaign, as well as the production of well-written knowledge products about e-Government reforms, online public services, open data; publishing 15 analytical articles in newspapers and magazines;
  • undertaking situation analysis of the existing inter-agency interoperability processes and preparing a policy brief on the interoperability framework; help in defining the term ‘public services’ and creating their unified register; preparing analytical materials on the use of ICTs in public service organizations;
  • establishing productive partnerships including with UNDESA and the Estonian e-Governance Academy. 

3.

2.2.3 Progress in 2016-2017

 

In Period 2 (2016-2017), all the planned targets have been reached; these are (see more details in Annex 1 “Detailed evaluation results” and Annex 12 “List of documents consulted”):

2016 Targets: 1.1 “At least 2 transactional online services are available via my.gov.uz and/or other channels”, 1.2 “Draft normative acts on implementing the law on e-governance and a roadmap on developing e-services are submitted to MITC”, 2.1 “Normative legal act (or government’s technical standard) is drafted to institutionalize BPR in modernization of public services delivery”, 2.2 “Policy brief on administrative procedures and BPR prepared and disseminated”, 3.1 “The national review of e-Government development in Uzbekistan is prepared and widely disseminated”, 3.2 “Donor Coordination Council is established and functioning to mobilize stakeholder resources in promoting e-governance in Uzbekistan”. 

2017 Targets: 1.1 “Roadmap on streamlining and digitalizing at least 3 public services is submitted to MITC”, 1.2 “Draft normative acts on implementing the law on e-governance are submitted to MITC”, 2.1 “Review of international best practices on BPR is prepared and submitted to MITC”, 2.2 “Business process management System (BPMS) is piloted in e-Government Development Centre”, 3.1 “The capacity of MITC, EGDC and other key government agencies on e-services, interoperability, administrative reform is enhanced”, 3.2 “Donor Coordination Council is functioning to mobilize stakeholder resources in promoting e-governance in Uzbekistan”. The project has not only implemented the planned activities but did it also supported other activities that emerged during the implementation process, such as development of the Transparency Index methodology for the Public Transparency Council of Uzbekistan established with the aim to facilitate openness in the activities of public administration bodies and to create a monitoring and evaluation framework to assess government transparency www.ochiqlik.uz.

Key activities in Period 2 could be summarized as follows (see more details in Annex 1 “Detailed evaluation results” and Annex 12 “List of documents consulted”):

  • continued process of building the EGDC’s capacities by enhancing its competence in the BPR methodology to develop transactional models of e-services; capacity building of the EGDC and other agencies resulted in reaching the key project target 1.1 “At least 2 transactional online services are available via my.gov.uz and/or other channels”. These are (1) filing income tax declarations as a pro-active service (the highest e-service maturity at stage 4) and (2) property registration as a transactional service (maturity stage 2). The back-office infrastructure for the latter will be finalized by 1 July 2017 for integration into the portal, whilst the former will be available on the portal soon after the project ends in 2017; as explained by the representatives of the State Tax Committee during the interview (see Annex 5), the service is s fully technically developed and ready for the launch provided that the amendments proposed – with the project’s support – to the National Taxation Code will be approved (expected later this year). Whereas at the time of the evaluation, these services were not yet available on the portal for use, the project has implemented all the support activities for digitizing the services as planned. The meetings with the EGDC and the State Tax Committee convinced the evaluator that these services will be available online in the second half of 2017. Therefore, it is assumed with confidence that the key project target 1.1 has been achieved. Even if the project is a joint one between UNDP and the Government, UNDP cannot be held responsible for the government partners’ obligations to pass the required legislation for a certain date and complete the software development by the planned deadline – a certain degree of flexibility should be applied when such technically and organizationally complex and novel goals (as are the development of e-services of high online maturity are services) are put forward. Nonetheless, this is an important lesson to learn, i.e. to formulate project targets with more care by distinguishing clearer between the role of UNDP and the Government in handling the implementation of technological solutions; at least, that should be part of the risk and contingency planning (Risk Log in the PD). 
  • developed proposals and drafted normative acts aimed at making these services more transparent, convenient and accessible to the public. In addition, the project prepared a roadmap (submitted to MITC) to optimize and digitalize other five most demanded public services, namely: admission to kindergarten, primary school, university, vehicle registration and payment of fines for traffic violations. The roadmap on streamlining five most demanded public services – applying to kindergarten, primary school, and university, vehicle registration, paying fines for traffic violations – has been submitted to MITC. Two of these services – applying to university and paying traffic violation ticket fines – are included in the 2017 MITC Plan to reengineer their delivery and integrate with my.gov.uz portal.
  • contributed to drafting of:
    • Cabinet of Ministers Resolution #188 “On further measures to implement the Law on E-Government of the Republic of Uzbekistan” adopted on June 3, 2016;
    • the Cabinet of Ministers Resolution #353 “On methodology to evaluate the quality of electronic public services delivery” adopted on October 20, 2016;
    • the Cabinet of Ministers Resolutions on single registry of references and classifiers used in e-governance and on interagency data network, as well as the law on administrative procedures.
  • created a monitoring and evaluation framework to assess government transparency www.ochiqlik.uz.
  • continued organization of the pro-active awareness raising campaigns to explain e-services, open data, administrative reform, One-Stop Shops, e.g. through organization of 2 workshops, 2 round-tables, 6 news articles, 5 infographics, etc) to increase effective cooperation with media and accelerate e-Government promotion including by helping implement the e-Government Communication Strategy and Action Plan;
  • continued provision of value-added knowledge services including undertaking a comparative analysis of best international practices on regulation and administration of transactional e-services, preparing methodology for assessing the efficiency of e-government projects, devising roadmaps for streamlining and digitalizing the most needed public services, providing inputs for a concept of the  public administration reform in Uzbekistan, designing the national portal on SDG  monitoring;
  • continued building partnerships (with UNDESA, WB, ADB, OECD, GIZ and other international partners) by establishing a Donor Coordination Council;
  • supporting young talents by funding a scholarship program to promote research on law and e-governance and helping to implement the Technovation program in Uzbekistan (to attract young females to ICT entrepreneurship);
  • continued supporting the Ministry for Development of Information Technologies and Communications on electronic government promotion by assisting the Public Transparency Council of Uzbekistan in the development of the openness framework, devising the Transparency Index[1] as a measure to rank government agencies of Uzbekistan on how open and transparent their activities, and elaborating the guidelines on transparency for government agencies.

Despite the change of the NP?s over the project course, interviewing the project’s main government partners revealed a high level of political will that had been demonstrated throughout the project life to accomplish all planned activity results and related targets on time and with required quality (evidenced, for example, by the Minutes of the Project Board meeting that took place on 9 December 2016 with the participation of the First Deputy Minister of MITC Mr. Sherzod Shermatov). The project success is also due to the support provided by the Project Board that meets once a year (the next and final Project Board meeting is scheduled for July 2017) and the managerial effectiveness of the project team supported by the Good Governance unit of the UNDP CO.

 


[1] A composite indicator evaluating the extent to which government institutions implement the legal requirements on ensuring openness and transparency. In particular, it measures organizational setup to promote openness (the role of agency heads and PR-services), efficiency of specific channels (website, information stands, data requests, etc.), as well as user satisfaction (via surveys); the index will be updated and published every six months.


4.

2.2.4 Project’s strengths

The project’s key strength lies in addressing the underlying causes of e-government and public administration development in a focused and consistent manner, in close partnership with the government. The evaluation confirms that the project has critically contributed to advancing the national e-government agenda. That resulted in the significant leap in the UN ranking on e-service and e-participation indices – a proof of the progress made by Uzbekistan over the past few years thanks to the dedicated and focused policy supported by UNDP. The forthcoming availability of two fully electronic services – income tax and property registration – Is a case in point. Especially impactful is expected to become a new revamped e-service for income tax declaration that can be categorized – first in Uzbekistan – as fully automatic and proactive (the highest ‘targetization’ stage of service maturity according to the model used by the European Union) in advising and helping end-users to agree or disagree with the already computed tax amount and thus resolve a major problem of repaying the incorrectly filed tax amounts. It is expected to have an attached payment facility as well.

 

As mentioned above, another example is a real breakthrough in making government openness a policy priority goal, as encouraged by the SDGs, and manifested in the establishment of a Public Council on Openness (PCO) –  chaired by Mr. Ilkhom Abdullaev, Head of the Parliamentary Committee on ICT[1] – to monitor how open and participatory are government authorities including via digital technologies. The PCO’s web site was launched in mid-April 2017 by ranking 47 government agencies on how open and transparent their activities are from the viewpoint of citizens (required by the Law on Transparency). According to Mr. Abdullaev, the realization of this initiative became possible thanks to UNDP’s support in developing the methodology to calculate the index value. This initiative is also a good example of a fruitful cooperation with another UNDP project (LGSP-2) to involve its pilot regions of Jizzakh and Namangan khokimiyats.

 

Another key strength of the project is its ability to provide highly effective support for capacity building by inviting knowledgeable experts and by focusing on critical for success areas and issues. The e-Gov development centre (EGDC) has played the central role in advancing e-government agenda. As the project’s main partner, the EGDC has benefited from the project methodological and analytical assistance provided in many areas, such as BPR, methodology development, expert advisory services (e.g. inviting the British government experts to advise on Open Data), organizing study tours, supporting the inter-agency group on e-Government Index (by inviting UNDESA experts).  As a result, the capacity of the EGDC has been substantially strengthened to start quarterly monitoring of the use of ICTs by public administrations. The visit of the British experts has encouraged the EGDC to start considering the application of the agile approach to implement e-government initiatives when the end-user feedback becomes mandatory at each development phase. The use of the agile approach in the project management practice may be another fundamental change to advance e-government further.

 

One of the most convincingly demonstrated project’s strength is its direct participation in shaping up and implementing important policy issues through close partnership with the government. The fact that a new five-year National Action Strategy focused on 5 main priorities highlights the role of ICT and e-government very clearly across the board is an indication of the project’s impact on strategic policy making and the influence on the broader development agenda of Uzbekistan. Now, when the government’s overall development agenda is being realigned with this Plan, the next phase of the project should work closer with the Ministry of Economy as it develops a national Action Plan in support of the global SDGs to take full benefit from ICTs in accomplishing SDGs.

 

The project’s special strength is also in the skillful ability to build broad partnerships outside government structures, such as the formation of the Donor Council on e-gov issues. 

 


[1] An evidence of the high-level priority given to the issue of transparency and openness. 


5.

2.2.5 Project’s weaknesses

 

There have been no major weaknesses detected during the evaluation which would negatively affected the project performance and results. All activities were implemented according to the project design. As mentioned above, while the project overall design is sound and relevant, it could have been even more impactful by including in its scope the support for the establishment of the inter-agency CIO Council and the development of a national interoperability strategy (framework) in conjunction with the common e-government architecture.  Also, the baseline indicators could have been selected more relevantly.

 

The change of the National Project Coordinators (NP?) – there have been as many as four NP?s during the project life; this position is hold by the First Deputy Minister of MITC – has posed certain challenges to the project. However, these were successfully overcome by the skillful project management and constant support from the UNDP CO and the MITC at the highest level. The Project Management Board met regularly and strategically guided the project’s strategic course. As a result, the change of NPCs has not negatively influenced the project implementation and results.


6.

2.2.6 Key conclusions

 

The main conclusion is that the project has made an excellent progress by fully achieving its objectives, by meeting all the targets and has exceeded expectations in relation to all three planned Activity Results – (1) Online public services delivery enhanced (front-office) with adequate quality, (2) e-Government interoperability improved and effective business process reengineering (BPR) mechanisms applied (back-office) and (3) e-Government institutional development enhanced through capacity building of “e-Government development center”.  Whilst that applies to all three results, the progress made in advancing BPR has made the most important contribution towards the success of the entire project. By advancing the BPR methodology and passing its knowledge on to other sectors (e.g. former Ministry of Labor and Social Protection on e-services for people with disabilities and to the Chamber of Commerce and Industry on business registration service), the project has laid a solid ground for e-government broader sustainability that still needs to be further supported.

Below are some more specific conclusions that can be made following the evidence collected during the evaluation. 

 

Conclusion 1. UNDP has become the major player in shaping up e-government developments in Uzbekistan by directly contributing to the significant progress made by the country in this field since the project start in 2014. It’s been done by providing well-targeted knowledge services aimed at building local capacities to digitize public services and create an enabling legal and regulatory framework for such digitalization. The country’s leap in the UN global e-government index during 2014-2016 was due to the rise of the e-participation and online service components.

Conclusion 2. The BPR methodology has been an effective vehicle of raising the online maturity of public services – a cornerstone of the project’s main impact. The work should continue to support the development of new e-services at stages 3 and 4 of the online maturity model (see Annex 7). UNDP’s emphasis on providing catalytic assistance aimed at producing new knowledge-based products and solutions – e.g. BPR and openness monitoring methodologies, service models – has been at the core of the capacity building effort. Keeping in mind the service maturity model has been an important element of methodology and strategy of public service digitalization. Despite abandoning by the UNDESA of a four-stage service maturity model to measure e-services progress, the project should continue applying it and developing a national model (that could be a combination of that UN model and the one practiced by the European Union) to measure progress in public service automation. Client survey satisfaction results should be included into the model.

Conclusion 3. The deployment of new e-services of high online maturity won’t be possible without radically improving the mechanism of inter-agency cooperation and coordination. Such mechanism will have to include the CIO Council and the full-fledged interoperability strategy/framework (as an official government regulation) to significantly increase the number of transactional and proactive e-services available on the national portal; without that the achieved progress cannot be considered sustainable and irreversible. The proposed engagement of other agencies to reengineer more public services will depend on such a strategy (interoperability should address its technical, legal, semantic and organizational aspects).  UNDP should support the EGDC and UNICON in developing such a strategy and institution of inter-agency coordination.

Conclusion 4. UNDP has convincingly demonstrated that it is capable of breaking new ground and building effective partnerships for that to happen. The partnership base should be widened for the proposed implementation of more complex tasks during Phase II (on the government side the new partners should include UNICON, Ministry of Economy, State Statistics Committee).

Conclusion 5. Targeting the EGDC – the main government body on charge of e-government development and coordination – as the project’s main beneficiary helped enhanced its capacity to the level sufficient for undertaking BPR on its own and maintaining the Portal in a sustainable manner. Support to EGDC should be continued to address other e-government development issues.

Conclusion 6.  In parallel to helping create solutions (e.g. BPR), UNDP has demonstrated the importance of assistance to change legal and regulatory environment to make  the proposed solutions sustainable. Support in improving enabling conditions should be continued.

Conclusion 7. UNDP has demonstrated an ability to win trust of other partners and involve them in breaking new ground, as cooperation on Open Data with the UK government experts and technology innovation with Technovation and universities shows. Support to opening up new possibilities for innovation should be continued, especially in disclosing benefits of Open Data statistical re-use.  This is also an excellent opportunity for resource mobilization.

Conclusion 8. The project success was entirely due to the support provided by the MITC, the National Implementing Partner, which showed strong political leadership in its commitment to advance e-government by passing regulations and proposing new laws including those aimed at the institutionalization of project outcomes.  The political will to support the implementation of the project by the Minister and the National Project Coordinators was in this context indispensable for successful capacity building. Despite the fact that several different officials from the Ministry held the NPC position over the project lifetime, each of them consistently supported the project (as evidenced by the Project Board minutes). The project success would not be possible without the commitment for cooperation demonstrated by other responsible parties – EGDC, UZINFOCOM, IT Association, UNICON, the former Ministry of Labor and Social Protection. The representatives of the MITC clearly expressed the interest for the continued cooperation with UNDP in the hope that it would widen its assistance by implementing larger-scale projects. UNDP should accept this offer and expand its project activities to other areas during the next phase (see recommendations below).


Recommendations
1

Discuss with the government a need for the development of a new policy vision document Digital Uzbekistan 2025 (in the context of the Programme of further development of the information and communication system of Uzbekistan for 2021-2025  to address in a comprehensive and integrated manner the key future challenges of digital transformation that the country will have to deal with in the next decade. The main thematic domain of Digital Uzbekistan 2025 could include Digital State, Digital Administration/e-Government, Digital Society, Digital Market/Economy (see Annex 6 for details).

2

Discuss with the government a need to develop an Open Data policy (strategy/programme/law) to make better use of the increasing number of data sets being released, set common for all organizations standards of data management, and encourage the emergence of data-driven economy and business models. Provide policy advice to develop such a policy. Continue helping the Open Data Portal.

3

Discuss with the government a need to develop an e-Participation policy (strategy/programme/law) to institutionalize citizen engagement and consultation via electronic means, including e-petitions. Provide policy advice to develop necessary legal acts. Implement a project to create a common for all government agencies e-Participation Portal. Consider to engaging, as a first step, urban dwellers to discuss and take decision on the issues related to their residential districts (including via electronic voting, e.g. similar to the Active Citizens of the Moscow Government).

4

Discuss with the government terms and conditions of implementing more complex sector-specific, large-scale e-gov initiatives aimed at setting up new information systems using government cost-shared funds, for example, in the field of social development (e.g. labour, education). There are 12 state information systems that need to be fully digitized (IS in education is a priority with the cost of 1.8 billion sum). One of the major objectives of developing such IS will be to demonstrate the benefits of using the innovative agile approach towards managing large-scale e-gov projects with the aim to transfer this experience to other government branches in future.

5

Use the Risk Log as a living document that is updated regularly to reflect upon the emerging risks and resolving them at the Project Management Board meeting. Convene the latter four times a year instead of two times for greater efficiency. 

6

When deciding to implement technically and managerially complex activities related to the development of end-to-end state information systems/platforms on a government cost-sharing basis, discuss with the government detailed procurement arrangements (both hard- and soft-ware) to avoid delays and include major risks factors into the Risk Log by outlining the boundaries of government and UNDP responsibility for accomplishing the project main outputs. Update the Risk Log regularly over the project life following the Project Management Board meetings. Get familiar with other UNDP CO experience in implementing this type of government cost-shared projects with large procurement portfolio (e.g. in Azerbaijan). 

7

Continue support of the working group on the UN e-Government Index. Synchronize whenever possible the schedule of project outputs with the schedule of data and information by the UNDESA e-Gov Survey to ensure that the project achievements are included into the survey. 

8

Expand the partnership base among government institutions by including UNICON, Ministry of Labour, Ministry of Economy, State Statistics Committee.

9

Discuss with the government the development (or the provision of methodological and analytical services) to develop some of the core information (sub)systems, suchas: (a) common for all agencies electronic mail (inbox.gov.uz) so as citizens could communicate with the government using the single channel; citizens will have their official email boxes to keep all official correspondence and documents in one place; (b) common for all agencies payment system (pay.gov.uz) so as to consolidate in one place all official financial transaction with the state (taxes, fines, etc) working on the once-only principle to exclude repeated requests for confirmation documents (receipts - ???????); the system to be linked up with the Single Window Centres and e-Gov Portal; (c) common platform of official notifications (notify.gov.uz) so as to timely inform citizens and businesses on their interaction with the government using multiple communication channels.

10

Discuss with the government a possibility to cooperate with the Ministry of Health on implementing a project aimed at creating an information systems and related services in social protection.

11

Discuss with the government a need to develop a project that will demonstrate the use of Open Statistical Data for decision making and e-services. It is advised to take one socially important problem, for example in the area of employment and create, in cooperation with the Statistics Committee and the Ministry of Labour, a common for all government agencies platform (information system) that will provide access to a range of the critically important indicators that describe (in a visualized form) key trends and forecasts in the labour market at both national and local levels (that should also include data on employment, vocational training and re-training, job matches, etc). With time, the number of such indicators will grow to cover other aspects of employment data and trends needed to take informed decisions. The implementation of such a project will help improve the quality of open data and better understand their both public and managerial value.

12

Continue cooperation with the Chamber of Commerce and Industry (and the BFU project) as far as e-services for businesses are concerned (including e.g. procurement automation).

13

Continue cooperation with the LGSP-2 project as far as local e-governance is concerned.

14

Find out what the WB and ADB assistance programmes in eHealth specifically focus on. Consider offering BPR services when and if it comes to developing and designing eHealth services for citizens (engaging citizens in service design and co-creation).

15

Include into the project document of Phase II a fast-track advisory support activity to quickly and timely meet the demand for knowledge-based advice and training when the need arises.

16

Continue documenting and publishing in an attractive form the results of the knowledge products, instruments, solutions, methodologies.

17

Continue building capacities of the EGDC especially in establishing and operationalizing the CIOs Council and developing key common interoperability frameworks (including in information protection, web presence, etc.).

18

Consider providing support to improve the LEX.uz portal by helping develop the vocabularies needed to explain complex terms in simpler language and provide interactive advice to wider non-specialist audience.

19

Consider providing support to UNICON in helping it become an e-gov think-tank type organization with strong analytical capabilities; it might also become an operator of, for example, the Open Data Portal (not developer which will be done by UZINFOCOM). To change its profile and mission, UNICON might need a Strategic Management Plan (which UNDP could help develop and implement).

20

Consider designing a public-private partnership-based programme of public education on the use digital technology, computer/internet security, including on e-services, at the grass-root level aiming at each region, in partnership with the INHA University. The latter could help develop relevant training materials – handbooks aimed at different age groups, especially children in rural areas, also in the form of games (the expertise is already available). That initiative should be coordinated with the proposed e-Gov Demonstration Facility.

21

Consider engaging the INHA University in making the SDGs easy to understand and measure (also, in the form of gamification, as part or independently of the official portal measuring success in accomplishing SDGs).

22

Consider continuing cooperation with the Tashkent State Law University to maintain the scholarship programme. However, it is advised to focus it more strongly on advancing new emerging aspects of digital transformation at the crossroads of law and technology including, for example, addressing legal aspects of data-driven economy, regulation of e-participation/e-democracy. Investigating the European experience in building the Digital Single Market, Europe 2020, research programme Horizon 2020, making inter-country comparisons would help bring best international knowledge into Uzbekistan.

23

Continue cooperating with the ICT News Magazine. However, it is advised to invite its journalists to interview the project staff and other partners and tell the story as they see it (it is not advised to spend much time on writing articles for the media, it should be done by professionals).

24

Continue providing advisory services to implement the provisions of the e-Government Law and to harmonize respective regulations issued by sectoral ministries/agencies by focusing on legal/regulatory acts in the field of (a) administrative procedures, (b) functioning of core state registries as information systems/assets, (c) state procurement, (d) public-private partnerships, (e) civil service.

25

Continue providing advisory services, including by inviting international experts, to re-engineer public services to meet the requirements of a proactive e-service of high online maturity (and thus continue advancing on the e-Gov Index). Combine this work with the support aimed at linking such services closely with people demands and everyday needs.

26

Continue providing advisory services to implement the provisions of the e-Government Law and to harmonize respective regulations issued by sectoral ministries/agencies by focusing on legal/regulatory acts in the field of (a) administrative procedures, (b) functioning of core state registries as information systems/assets, (c) state procurement, (d) public-private partnerships, (e) civil service.

27

Provide advisory services for developing the unified standard of e-services and the guidelines to transform traditional public services into digital form (using, e.g. the British experience as a world leader in digital transformation).

28

Continue producing analytical papers on the challenges of the introduction of transactional services, optimization of administrative procedures in the context of Civil Service Law, the role of state registers in providing e-services, interoperability in view of the new IS and core databases (including cloud services).

29

Support the organization of the joint meetings of the main e-gov actors (MITC, EGDC, UZINFOCOM) in the regions to discuss the actual problems and suggestions to move the traditional public services into electronic format.

30

Provide advisory services to establish a multi-channel principle of public service provision for creating the mobile channel and format of public services to benefit from the growing use of smartphones and other mobile devices and platforms. Create a section on the national e-gov portal to collect and disseminate mobile-oriented APIs developed by government agencies (market.gov.uz).

31

As part of the multi-channel strategy, create a single, common for all government agencies Call Centre with a single common telephone number to more effectively advise citizens and businesses.

32

Provide advisory services to develop respective legal acts needed to establish a national system of electronic identification (including mobile) and related trusts services aligned with best international experience (e.g. the European eIDAS (electronic identification and trust services) law, mobile identification practices in Moldova, Azerbaijan, Georgia).

33

Provide advisory services to expand services of the Single Window Centers (One stop shops) to address special needs of the vulnerable population and improve the procedures of providing services in the area of electronic payments, including the introduction of CRM systems.

34

Provide advisory services for the creation of a unified information system (registry) containing the information about all government/state bodies and civil servants in the context of the Civil Service Law.

35

Provide advisory services for the consolidation of all government information resources and web-sites into one platform (as it is done in the UK’s gov.uk) by using common unification rules.

36

Provide advisory services for piloting the Business Process Management System (BPMS) in other agencies based on the experience of the EGDC.

37

Provide advisory services in collecting and analyzing the end-user statistics for the core e-gov portals (my.gov.uz, pm.gov.uz, regulation.gov.uz, data.gov.uz, e-kommunal.uz, etc.) to eliminate duplication and unify their operations.

38

Provide advisory services for the creation of a stand-alone e-Information platform (or within the e-Participation platform) for sending information requests and the publication of the Frequently Asked Questions.

39

Provide advisory services for conducting surveys and polls among public services users to find out the level of their satisfaction with the services they receive on both electronic and traditional form and to compile the most widely used services and better understand the standard needs of users of e-government services.

40

Provide advisory services for compiling a consolidated review of the existing four legal acts regulating access to public sector information so as to develop a single law (e.g. the type of the Freedom of Information Act).

41

Provide advisory (analytical and methodological) services to develop a set of specific recommendations for advancing Uzbekistan in the UN e-Gov Index by focusing on (a) e-service index and (b) e-participation index. Provide support to improve reporting on the Telecom Infrastructure and Human Capital components of the overall e-Gov Development Index (EGDI).

42

Provide advisory services for the development of IT professional standards to specify and define particular occupations such as service manager, project managers, data and business analysts, BPR managers. Support study tours to the countries possessing advanced experience and knowledge to share (e.g. Kazakhstan, Georgia, Moldova, Estonia, UK, Singapore, Turkey, USA, Japan, Canada) by utilizing UNDP regional programme resources and donor funds.

43

Provide advisory services for the development of module-based and tailor-made training curricula on various aspects of e-government and e-participation development to address sector- specific (healthcare, education, finance, Open Data, etc) and institution-specific needs (central government agencies and their regional branches, regional administrations), as well as to train such key staff categories as senior executives, mid-level managers, specialists). Develop a short-term training e-gov course for higher education establishments and the Academy of Public Administration to be taught with the help if international trainers.

44

Continue supporting training seminars for government officials in BPR, project management, data analytics, e-services, social media, e-participation, creative thinking.

45

Provide advisory services for streamlining and consolidating the use of electronic registers/lists (including Electronic Document Management Systems /EDMS - ??????????? ????? ? ????????????????) in order to (a) to compile an inventory of the existing among government agencies powers/functions to create and run such registers/lists, (b) identify relevant information systems and resources, (c) define legal status and certainty/validity of the data, the procedure of running state electronic registers/lists so as these would also include GIS, (e) set a mandatory principle to run such state registers/lists in electronic form only and legally protect the relevant data, (f) define minimal requirements of creating and running state electronic registers/lists, (g) integrate them with the e-gov infrastructure and ensure electronic interoperability of state registers/lists, (h) identify the most widely used registers/lists for their subsequent digitalization (a roadmap for 2017-2021).

46

Continue providing advisory services for strengthening capacity in Open Data management by (a) conducting monthly monitoring of the OD portal (data.gov.uz), (b) assessing the quality of the published data sets (disaggregated by geographical location, gender, age).

47

: Provide advisory services to the State Statistics Committee for the creation and maintenance of the data-driven monitoring and decision-support system (portal) in the field of labor and employment, including the development of APIs and meta-data editors for other state agencies to release datasets, present them in machine-readable formats, and visualize them.

48

Support the development of the national Open Data ecosystem by (a) mobilizing the software community to create data-driven (mobile) applications, (b) creating the crowdsourcing platform to improve the quality control over OD (correcting errors, translation into other languages, identifying new datasets for publishing), (c) developing the national concept of open contracting (in public procurement), open budgeting, open public service cocreation, (d) organizing more hackathons and contests for developing mobile and web applications.

49

Continue closely working with donors to generate their interest to the e-gov agenda by supporting the Donor Council and encouraging them to co-finance some of the project’s second phase activities (especially Open Data and e-Participation activities).

1. Recommendation:

Discuss with the government a need for the development of a new policy vision document Digital Uzbekistan 2025 (in the context of the Programme of further development of the information and communication system of Uzbekistan for 2021-2025  to address in a comprehensive and integrated manner the key future challenges of digital transformation that the country will have to deal with in the next decade. The main thematic domain of Digital Uzbekistan 2025 could include Digital State, Digital Administration/e-Government, Digital Society, Digital Market/Economy (see Annex 6 for details).

Management Response: [Added: 2017/12/26] [Last Updated: 2017/12/26]

The recommendation will be incorporated into the new project proposal on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications and other relevant national partners and stakeholders. Government will adopt a state programme on e-governance reform for a mid-term period. UNDP reviewed the draft of the document and provided its inputs based on international experience. The preparation of Digital Uzbekistan 2025 is subject to approval by the Government of Uzbekistan. The publication of UNDESA E-government Survey report for Y2018 will give another impetus to discuss the strategic policy document  Digital Uzbekistan within the framework of PARDT project.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the development of a new policy vision document Digital Uzbekistan 2025 could include Digital State, Digital Administration/e-Government, and Digital Society into the project document of a new phase of the joint project with MITC. • Once UNDESA E-government survey report 2016 is published, UNDP will meet with the management of Mininfocom and raise the issue of Digital
[Added: 2017/12/26] [Last Updated: 2019/01/23]
UNDP 2019/10 Initiated History
2. Recommendation:

Discuss with the government a need to develop an Open Data policy (strategy/programme/law) to make better use of the increasing number of data sets being released, set common for all organizations standards of data management, and encourage the emergence of data-driven economy and business models. Provide policy advice to develop such a policy. Continue helping the Open Data Portal.

Management Response: [Added: 2017/12/26]

The recommendation will be incorporated into the new project proposal on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications and other relevant national partners and stakeholders. UNDP supported the Government in preparation of open data legislation. Data.gov.uz portal is fully functional. In line with UNDAF 2016-2020, UNDP will continue its support on open data and prepare draft policy documents in this field.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • Within the framework of PARDT project, UNDP will discuss the draft policy document on open data with Mininfocom.
[Added: 2017/12/26] [Last Updated: 2018/08/18]
UNDP 2018/06 Completed The PARDT project document includes: - Digital Uzbekistan 2025 - activities to further promote open data ecosystem in Uzbekistan. In 2018 the project developed a policy brief on Enhancing Open Data Portal in Uzbekistan Evidence: http://www.uz.undp.org PARDT APA 2018 History
3. Recommendation:

Discuss with the government a need to develop an e-Participation policy (strategy/programme/law) to institutionalize citizen engagement and consultation via electronic means, including e-petitions. Provide policy advice to develop necessary legal acts. Implement a project to create a common for all government agencies e-Participation Portal. Consider to engaging, as a first step, urban dwellers to discuss and take decision on the issues related to their residential districts (including via electronic voting, e.g. similar to the Active Citizens of the Moscow Government).

Management Response: [Added: 2017/12/26]

The recommendation will be incorporated into the new project proposal on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications and other relevant national partners and stakeholders. UNDP prepared a draft e-participation concept note and submitted it to Government in 2017. Government is considering now online portal on e-petitions. Once the government decision is made, UNDP will support national partners to popularize this portal through PARDT project.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC prior discussing the feasibility with national partners and explore national ownership. • UNDP will discuss with Mininfocom the issue of e-petitions in line with the recommendations of UNDESA E-government survey 2016, where Citizen Participation was a separate index.
[Added: 2017/12/26] [Last Updated: 2018/08/18]
UNDP 2018/06 Completed The PARDT project document includes capacity building activities on e-participation. In 2018, the project supported the development of e-petitions portal "Mening Fikrim" sharing best international practice on the topic. Evidence: http://www.uz.undp.org PARDT APA 2018 https://meningfikrim.uz/ History
4. Recommendation:

Discuss with the government terms and conditions of implementing more complex sector-specific, large-scale e-gov initiatives aimed at setting up new information systems using government cost-shared funds, for example, in the field of social development (e.g. labour, education). There are 12 state information systems that need to be fully digitized (IS in education is a priority with the cost of 1.8 billion sum). One of the major objectives of developing such IS will be to demonstrate the benefits of using the innovative agile approach towards managing large-scale e-gov projects with the aim to transfer this experience to other government branches in future.

Management Response: [Added: 2017/12/26]

The recommendation will be discussed within the new project proposal on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications and other relevant national partners and stakeholders, taking into account budget availability, ownership from the Government and interest from donors. Government of Uzbekistan has adopted a Decree on creation of Agency for Public Services, where all public services to business and citizens will be provided through single-window system. UNDP will support the national partners in streamlining of back-offices of government agencies providing e-services. Government has provided cost-sharing USD 900,000 for this joint initiative through PARDT project.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To discuss with MITC, interested national partners and donors the issue of design and implementation more complex sector-specific, large-scale e-gov initiatives aimed at setting up new information systems. • In accordance with PARDT project document, UNDP will support the streamlining of Information systems of UzArchive agency as well as Ministry of Justice.
[Added: 2017/12/26] [Last Updated: 2018/08/18]
UNDP 2018/06 Completed The PARDT project document includes activities to support development of information systems for UzArchive agency and MoJ. In 2018-2019, the project is planning to build several major digital solutions, including notification platform, mobile app for public services portal, platform to support citizen engagement in state governance, and others. Evidence: http://www.uz.undp.org PARDT APA 2018 History
5. Recommendation:

Use the Risk Log as a living document that is updated regularly to reflect upon the emerging risks and resolving them at the Project Management Board meeting. Convene the latter four times a year instead of two times for greater efficiency. 

Management Response: [Added: 2017/12/26]

The recommendation will be used in overall programme and project management procedures, as well as more enhanced Monitoring and Evaluation policy in the CO level. In accordance with UNDP POPP, risk log is regularly updated by project manager. Project Board meetings are subject to confirmation by national partners. Based on project implementation needs, UNDP will facilitate the organization of Project Board meetings in close consultation with national project coordinators. Since PARDT project team will be deployed within the premises of national implementing parts, all emerging risks will be communicated to national partners on a regularly basis.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• Project Manager of PARDT project will provide inputs to update Risk Log in ATLAS as per POPP. Quality assurance of the Risk log updates will be performed by Good Governance Cluster Focal point. • Programme unit in close cooperation with RMU update risk log for e-government, public administration projects on quarterly basis.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP 2019/02 Completed Risk Log in ATLAS has been updated to reflect recent developments around the PARDT Project (00105460). History
6. Recommendation:

When deciding to implement technically and managerially complex activities related to the development of end-to-end state information systems/platforms on a government cost-sharing basis, discuss with the government detailed procurement arrangements (both hard- and soft-ware) to avoid delays and include major risks factors into the Risk Log by outlining the boundaries of government and UNDP responsibility for accomplishing the project main outputs. Update the Risk Log regularly over the project life following the Project Management Board meetings. Get familiar with other UNDP CO experience in implementing this type of government cost-shared projects with large procurement portfolio (e.g. in Azerbaijan). 

Management Response: [Added: 2017/12/26]

Introduction and implementation of Governance Measuring Methodologies will be promoted during SDG localization process, i.e. identifying national SDG indicators. Conducting and supporting the subnational survey across the country will require both national ownership and additional funding. Government commitment to provide cost-sharing USD 900,000 is demonstration of the national ownership to develop information systems under the close coordination of national partners. Procurement procedures will be followed as per UNDP rules and regulations. Preparation of the technical specifications of information system, distribution of duties between stakeholders and other tender requirements will be followed as per UNDP rules and regulations, avoiding any conflict of interest.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To propose to include the recommendation to new UNDAF JWP for 2018-2020 as an indicator and discuss the possibility with national partners. • Once Government transfers the contributions under CSA, UNDP PARDT project team will develop the technical specifications of IS and will discuss it with national stakeholders. • Risk log will be regularly updated by PARDT project manager and reported to Project Board annually.
[Added: 2017/12/26] [Last Updated: 2018/08/18]
UNDP 2018/06 Completed SDGs indicators follow-up was included in UNDAF JWP for 2018-2020 and approved by Steering Committee. Moreover, UNDP WEP project is providing consultations to Women's Committee of Uzbekistan and State Statistics Committee on gender disaggregated statistics and SDGs. Government contribution has not been transferred to UNDP yet. Risk log is regularly updated by PARDT Project Manager and reported to the Project Board annually. Evidence: UNDAF JWP for 2018 Atlas risk log History
7. Recommendation:

Continue support of the working group on the UN e-Government Index. Synchronize whenever possible the schedule of project outputs with the schedule of data and information by the UNDESA e-Gov Survey to ensure that the project achievements are included into the survey. 

Management Response: [Added: 2017/12/26]

The recommendation is accepted and will be used in future intervention in e-governance area. In line with UNDAF Outcome 7 indicator on UN E-government Index, UNDP will support the working group of Mininfocom on e-government index. Once report for Y2018 is published, Government usually creates working group. PARDT project in close consultation with UNDESA experts and using survey methodology will provide advice to the working group on necessary policy documents and measures to increase the ranking of Uzbekistan in this index.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• In close collaboration with UNDESA to support the Government on UN e-Gov Index implementation and include this activity into the next cycle of UNDAF JWP with Government for 2018-2020 years. • Support the creation of the working group on E-government Index and share international best practices with its members to raise the ranking of Uzbekistan for Y2020 report of UNDESA.
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed The continious support to improving Uzbekistan ranking in UN e-Government is included into UNDAF JWP for Y2019-2020 as well as a separate indicator of UNDAF RRF for Y2016-2020. In 2017, UNDP facilitated submission Member States Questionnaire (MSQ) completed by the offices of the chief information officers, or the offices in charge of the national portal of Uzbekistan. The MSQ was used in the preparation of the 2018 United Nations E-Government Survey, a recurrent flagship publication of UNDESA. The Questionnaire aims to seek the most recent information of these countries’ efforts in supporting e-government development. Providing a thoughtful response to this questionnaire would be highly appreciated. We would also appreciate having these completed as soon as possible. In addition, the recommendation has been incorporate into a new project document (Page 19 on Sustainability and Scaling up). http://uza.uz/ru/documents/o-merakh-po-povysheniyu-pozitsiy-respubliki-uzbekistan-v-mezh-26-02-2019?m=y&ELEMENT_CODE=o-merakh-po-povysheniyu-pozitsiy-respubliki-uzbekistan-v-mezh-26-02-2019&SECTION_CODE=documents Moreover, the Government of Uzbekistan adopted several resolutions aimed at improving ranking of Uzbekistan in international indexes, surveys and reports. 1) Presidential Resolution on further improving of Uzbekistan rankings in international indexes dated 25 February 2019/ 2) Annual State Programme for Y2019 clause 11 of Annex 3 to Presidential Decree #UP5635 dated 17 January 2019. History
8. Recommendation:

Expand the partnership base among government institutions by including UNICON, Ministry of Labour, Ministry of Economy, State Statistics Committee.

Management Response: [Added: 2017/12/26]

To explore opportunities of wider public agency engagement in the next development interventions. PARDT project includes a variety of the national partners to promote the e-governance reforms in Uzbekistan. Based on annual workplans, more partners will be included in the specific joint activities.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To discuss the possibility of cooperation and engagement of UNICON, Ministry of Labour, Ministry of Economy and State Statistics Committee during consultation with the Government and MITC of the next phase of the project. • Discuss with Mininfocom on inclusion of the new national partners into joint project activities, where applicable and necessary.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
Cluster on Good Governance, Policy and Communication 2019/02 Completed The inclusion of new national partners was discussed with Mininfocom and the Ministry of Employment and Labour relations, Ministry of Pre-school education, the Ministry of Public Education, the Ministry of Justice, the Agency for Public Services, the Ministry of Internal Affairs have been partnered with during the implementation of the project. The functional review of the executive bodies and improving the government regulation are not just the public administration reforms’ components, but also important factors influenced on development of the e-government and improving the public service delivery. From this point of view in 2018, the PARDT has expanded its partnership by involving in its research studies such partners like the Presidential Administration, the Ministry of Justice, the Institute for Forecasting and Macroeconomic Research, the State Asset Management Center under the State Committee on De-monopolization, etc. (- Official Letter #03/2-1946 dated Aug 10, 2018 from Administration of the President of the Republic of Uzbekistan; - Official Letter #1-10/03-946/8 dated July 11, 2018 from Ministry of Justice of the Republic of Uzbekistan.) History
9. Recommendation:

Discuss with the government the development (or the provision of methodological and analytical services) to develop some of the core information (sub)systems, suchas: (a) common for all agencies electronic mail (inbox.gov.uz) so as citizens could communicate with the government using the single channel; citizens will have their official email boxes to keep all official correspondence and documents in one place; (b) common for all agencies payment system (pay.gov.uz) so as to consolidate in one place all official financial transaction with the state (taxes, fines, etc) working on the once-only principle to exclude repeated requests for confirmation documents (receipts - ???????); the system to be linked up with the Single Window Centres and e-Gov Portal; (c) common platform of official notifications (notify.gov.uz) so as to timely inform citizens and businesses on their interaction with the government using multiple communication channels.

Management Response: [Added: 2017/12/26]

Quite important but at the same time complex issue, which require both strong national ownership and financial resources. The proposed e-serves by the international evaluation is on high agenda of the Government of Uzbekistan. In particular, newly created Public Services Agency will consider the organization of such services through Single Window Centers and my.gov.uz portal. UNDP will bring the best international expertise to support the government initiatives on e-services

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To discuss this recommendation in both working and high-level meetings and consultations with the Government. • Hiring international and local consultants to share the best experience on inter-connected e-services to citizens and businesses with the national counterparts within PARDT project.
[Added: 2017/12/26] [Last Updated: 2018/08/18]
UNDP 2020/06 Initiated In 2018, the project plans to start developing notify.gov.uz platform with the engagement of UK GDS experts (to learn from their GOV.UK Notify platform). Evidence: PARDT APA 2018 History
10. Recommendation:

Discuss with the government a possibility to cooperate with the Ministry of Health on implementing a project aimed at creating an information systems and related services in social protection.

Management Response: [Added: 2017/12/26]

Once the proposed by the Ministry of Health new programme has been approved by the government, to discuss opportunities for joint cooperation. Ministry of Health mandate was updated several times within last 2 years. It not responsible for all social protection services, which are now shared by a number of ministries and state agencies. Parliament of Uzbekistan has approved an increased budget of Ministry of Health for 2018. UNDP will explore the opportunities to support social protection programmes through UNDAF Social Protection Results Groups and will discuss with the MoH about possibilities on cost-sharing.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To monitor the development in approval of the programme by the Government and use this recommendation in talking points of UNDP management during the meetings with the Ministry of Health, the Ministry of Employment and Labour relations. • Discuss with UNDAF Social Protection Results group on e-services related to social protection. • Meet and discuss with Mininfocom and MoH on cost-sharing opportunities on social protection programmes and e-governance.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP 2019/02 Completed The project has implemented several activities, which are related to streamlining services in social protection. It has worked on creating a joined-up services related to a birth of child, which will include electronic transfer of birth data to the civil registry offices as well as applying for a one-off social benefit following a birth of a child. The project is also working on streamlining the process of applying for a state pension by age. http://uza.uz/oz/society/davlat-khizmatlari-samaradorlik-sari--29-08-2018 History
11. Recommendation:

Discuss with the government a need to develop a project that will demonstrate the use of Open Statistical Data for decision making and e-services. It is advised to take one socially important problem, for example in the area of employment and create, in cooperation with the Statistics Committee and the Ministry of Labour, a common for all government agencies platform (information system) that will provide access to a range of the critically important indicators that describe (in a visualized form) key trends and forecasts in the labour market at both national and local levels (that should also include data on employment, vocational training and re-training, job matches, etc). With time, the number of such indicators will grow to cover other aspects of employment data and trends needed to take informed decisions. The implementation of such a project will help improve the quality of open data and better understand their both public and managerial value.

Management Response: [Added: 2017/12/26]

Government has created a new Department within State Statistics Committee, which will be responsible for SDGs data collection and monitoring. UNDP will support the creation of SDGs data portal, which will be built on open statistical data methodologies. Ministry of Labour has already its portal on employment

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To incorporate this recommendation in SDG localization process and consultations with the State Statistics Committee. • Support State Statistics Committee to release SDGs related data in open data format
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP 2019/02 Completed A research on open data use in Uzbekistan has been carried out and the succeeding report included recommendations on wider disclose of SDG related data in open data format. Another UNDP project has been working on creating national SDG portal. History
12. Recommendation:

Continue cooperation with the Chamber of Commerce and Industry (and the BFU project) as far as e-services for businesses are concerned (including e.g. procurement automation).

Management Response: [Added: 2017/12/26]

The recommendation will be incorporated into the new project proposal on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications and other relevant national partners and stakeholders. UNDP has a separate project with CCI and PARDT project will collaborate with the BFU project on a regularly basis. In particular, newly created Public Services Agency will be key partners to synchronize e-services for both businesses and citizens through single window system.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
Discuss and synchronize annual work-plans of PARDT and BFU projects in the beginning of every year and collaborate on synergy areas
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed The recommendation has been incorporated into the new project document (page 20). The recommendation has been used in designing project proposal on "Improving public service delivery in rural Uzbekistan" submitted to European Union delegation to Uzbekistan. History
13. Recommendation:

Continue cooperation with the LGSP-2 project as far as local e-governance is concerned.

Management Response: [Added: 2017/12/26]

Considering LGSP-2 project is to be completed in 2017, the recommendation will be incorporated in future interventions in local governance area. LGSP-2 project ends on 31 December 2017. UNDP has launched Initiation Plan on local planning and local development jointly with Ministry of Economy and continuing the negotiations with donors on local governance proposal. The main intended result of IP is the formulation of new project document on local governance and local development, whereas local e-governance will be integral part of it.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To focus and identify fit to the context e-governance tools in local governance interventions and future project proposals. • Incorporate local e-governance component into the new project document on local governance and local development
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed The recommendation has been used in designing project proposal on "Improving public service delivery in rural Uzbekistan" submitted to European Union delegation to Uzbekistan. History
14. Recommendation:

Find out what the WB and ADB assistance programmes in eHealth specifically focus on. Consider offering BPR services when and if it comes to developing and designing eHealth services for citizens (engaging citizens in service design and co-creation).

Management Response: [Added: 2017/12/26]

To explore the recommendation during donor coordination meetings and bilateral meetings with the World Bank and ADB. Based on request from MoH and avoiding duplication of efforts on e-health with IFIs, UNDP will organize regular meetings of donor coordination group “Good Governance”, where all donors will be able to exchange their opinions and share projects.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include offering BPR services for developing and designing eHealth services for citizens (engaging citizens in service design and co-creation) into Talking points of UNDP senior management with the Ministry of Health, WB and ADB. • Convene donor coordination meetings on good governance and find out any possibilities for cost-sharing on e-health issues
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed The recommendation has been addressed during several mission of IFI to Uzbekistan, including Health mission in 2018. Nothwithstanding with incoming missions, the recommendation was highlighted during the Health development partners meeting under the leadership of WHO. In addition, the recommendation has been incorporate into a new project document (Page 17 and 19, on Partnerships and SSC/TRC) https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
15. Recommendation:

Include into the project document of Phase II a fast-track advisory support activity to quickly and timely meet the demand for knowledge-based advice and training when the need arises.

Management Response: [Added: 2017/12/26]

The recommendation will be incorporated into the new project proposal on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications and other relevant national partners and stakeholders. PARDT project has a separate output on building the policy advisory capacities of the government. In particular, a team of short-term experts will be involved to provide high-quality analytical services on public administration reform and e-governance.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
Support working groups and expert teams as per request by Mininfocom
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed The recommendation has been incorporated into the new project document (page 12-13). Nothwithstanding with the project document, Annual plan of activities of PARDT project included several activities emcompassing policy advisory services on critical areas for national reform agenda. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
16. Recommendation:

Continue documenting and publishing in an attractive form the results of the knowledge products, instruments, solutions, methodologies.

Management Response: [Added: 2017/12/26]

Accepted. PARDT project will publish all key publications and knowledge products in officials websites of national partners and uz.undp.org

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include this recommendation into Annual Work plan of the programme unit. • On annually basis, PARDT project will upload all key knowledge materials in PDF format in websites of national partners and uz.undp.org
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed Key project results and knowledge products have been uploaded into corporate undp website. In addition, the recommendation has been incorporate into a new project document (Page 19) http://www.uz.undp.org/content/uzbekistan/en/home/publications.html https://egovernment.uz/ru/resources/reference_materials/ History
17. Recommendation:

Continue building capacities of the EGDC especially in establishing and operationalizing the CIOs Council and developing key common interoperability frameworks (including in information protection, web presence, etc.).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.         UNDP will support the efforts of the Mininfocom to increase the think-tank capacities of EGDC.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC and discuss with all relevant partners and stakeholders. • Involve international and national experts to support the research activities of EGDC.
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed "Recommendation has been incorporated into the Project document (page 12) ""Public Administration Reforms and Digital Transformation"" project. Output 1. Capacity of think tank responsible for developing PAR is enhanced. Activity 1. Assistance for the think-tank to support further reforms of public administration https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
18. Recommendation:

Consider providing support to improve the LEX.uz portal by helping develop the vocabularies needed to explain complex terms in simpler language and provide interactive advice to wider non-specialist audience.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.         The support to lex.uz portal is foreseen in the new PARDT project.     

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • PARDT project team will discuss with Ministry of Justice on upgrading lex.uz portal and incorporate e-services
[Added: 2017/12/26] [Last Updated: 2019/04/07]
UNDP 2019/03 Completed "Recommendation was included into the Project document (page 14) ""Public Administration Reforms and Digital Transformation"" project. Output 2. Access of businesses and citizens (especially of vulnerable groups, including women and youth) to IT professional services, public records and legal acts is enhanced Activity 1. Providing institutional support to improve access to legal information and public services" https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
19. Recommendation:

Consider providing support to UNICON in helping it become an e-gov think-tank type organization with strong analytical capabilities; it might also become an operator of, for example, the Open Data Portal (not developer which will be done by UZINFOCOM). To change its profile and mission, UNICON might need a Strategic Management Plan (which UNDP could help develop and implement).

Management Response: [Added: 2017/12/26]

The recommendations will be considered into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.         UNICON is a structural agency of Mininfocom, which is the main national implementation partner. Based on the request from Mininfocom, UNDP will be able support UNICON in becoming e-government think-tank organization.                                

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To consider the recommendation in the design stage of the project document of a new phase of the joint project with MITC and discuss with national partners. • Meet and discuss with Mininfocom and UNICON representatives on capacity development on think-tank activities
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed Recommendation has not been accepted by national partner - MITC during the project initiation and consultation phase. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
20. Recommendation:

Consider designing a public-private partnership-based programme of public education on the use digital technology, computer/internet security, including on e-services, at the grass-root level aiming at each region, in partnership with the INHA University. The latter could help develop relevant training materials – handbooks aimed at different age groups, especially children in rural areas, also in the form of games (the expertise is already available). That initiative should be coordinated with the proposed e-Gov Demonstration Facility.

Management Response: [Added: 2017/12/26]

The recommendation will be considered during wider and comprehensive cooperation framework with the Inha University as part of the within the new project umbrella with MITC. INHA University as well as Mirzo Ulugbek Innovation Center are national partners within PARDT project. All recommended activities are envisaged in the project 

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC and emphasize Inha University as one of priority partners in the new phase of the project. • Conduct technovation, hachathon and other activities with INHA University and Mirzo Ulugbek Innovation Center in accordance with annual work plans of PARDT project
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP 2019/02 Completed The recommendation was included in the project document (II. Strategy part, this is page 10, 3rd paragraph). The project in partnership with MITC, INHA University in Tashkent, MUIC and other partners held 12 STEM events (meetings, contests, festival, hackathon, presentations, field lectures) dedicated to the popularization of scientific, technical, mathematical knowledge among young people, paying particular attention to involving girls in the IT sphere in order to emphasize the talent of women in technology in which 1511 participants 711 (47%) of whom are girls. Among them: Women Techmakers IWD Tashkent 2018 , DIGIGIRLZ UZBEKISTAN, Google DevFest 2018, Open Data Challenge 2018, Technovation 2018 and others. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
21. Recommendation:

Consider engaging the INHA University in making the SDGs easy to understand and measure (also, in the form of gamification, as part or independently of the official portal measuring success in accomplishing SDGs).

Management Response: [Added: 2017/12/26]

The recommendation will be considered during wider and comprehensive cooperation framework with the Inha University as part of the within the new project umbrella with MITC. Government is yet to adopt national SDGs. Once decision is made, UNDP will involve INHA University and other other partners to popularize SDGs and support the creation of portal on SDGs. Concept of the national SDGs portal was already prepared by UNDP and shared with Government.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC and initiate SDG awareness raising activities for Inha University students in Tashkent. • Engage INHA University to popularize SDGs and establish national SDGs portal in close consultation with Ministry of Economy, Mininfocom and State Statistics Committee
[Added: 2017/12/26]
UNDP 2019/12 Initiated
22. Recommendation:

Consider continuing cooperation with the Tashkent State Law University to maintain the scholarship programme. However, it is advised to focus it more strongly on advancing new emerging aspects of digital transformation at the crossroads of law and technology including, for example, addressing legal aspects of data-driven economy, regulation of e-participation/e-democracy. Investigating the European experience in building the Digital Single Market, Europe 2020, research programme Horizon 2020, making inter-country comparisons would help bring best international knowledge into Uzbekistan.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.  UNDP PARDT project will collaborate with Tashkent State Law University to support law students to make research on e-governance related topics.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • Conduct joint public contests for law students in cooperation with Law University
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP 2019/02 Completed Given the project focus, a series of knowledge-sharing events, including public lectures, trainings and workshops were held at the Academy of Public Administration under the President of Uzbekistan. The researchers from the APA, University of World Economy and Diplomacy, Tashkent State Law University and other higher educational institutions have been engaged in carrying out research in line with the annual project plans. www.gid.mininnovation.uz History
23. Recommendation:

Continue cooperating with the ICT News Magazine. However, it is advised to invite its journalists to interview the project staff and other partners and tell the story as they see it (it is not advised to spend much time on writing articles for the media, it should be done by professionals).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.  PARDT project results will be disseminated among stakeholders, including media. Press tours will be organized to the project sites and journalists will be provided with all knowledge and communication materials of PARDT.  

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed The recommendation has been noted. In consultations with national partner, UNDP shifted its approach towards engagement with mass media and established more direct way of communication with target groups. The rationale behind this decision was limited number of subscribers of ICT news magazine (printed magazine) and increase the number of target groups. https://nuz.uz/nauka-i-tehnika/39103-eksperty-iz-velikobritanii-podderzhat-proekty-cifrovoy-transformacii-v-uzbekistane.html https://nuz.uz/obschestvo/36121-ekspertnyy-dialog-po-vovlechennosti-grazhdan-v-processy-transformacii-obschestva-sostoyalsya-v-tashkente.html https://www.gazeta.uz/ru/2019/03/14/administrative-reform/ http://www.uz.undp.org/content/uzbekistan/en/home/presscenter/articles/2017/12/20/can_open_data_stimulateinnovation-.html http://www.uz.undp.org/content/uzbekistan/en/home/presscenter/articles/2019/03/26/_our-motivation-was-our-brother-.html History
24. Recommendation:

Continue providing advisory services to implement the provisions of the e-Government Law and to harmonize respective regulations issued by sectoral ministries/agencies by focusing on legal/regulatory acts in the field of (a) administrative procedures, (b) functioning of core state registries as information systems/assets, (c) state procurement, (d) public-private partnerships, (e) civil service.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders. These recommended services are integral part of output 1 of the PARDT project. After adoption of new laws on administrative procedures, public procurement, PPP and civil services, UNDP projects (PARDT, CST and others) will support government partners in implementation of these laws in coordinated manner.         

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • Once abovementioned new laws are adopted, UNDP projects will organize regular joint meetings to identify synergy areas in support of the implementation of these laws.
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed Indeed, special and dedicated staff member, Research Coordinator on Public Administration Reform and e-Government has been included into project staff composition to support national partners with advisory services on enhancing legal framework on administrative procedures and functional review and civil service (page 42). New projects Annual plan of activities for Y2018 covered most the listed items. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
25. Recommendation:

Continue providing advisory services, including by inviting international experts, to re-engineer public services to meet the requirements of a proactive e-service of high online maturity (and thus continue advancing on the e-Gov Index). Combine this work with the support aimed at linking such services closely with people demands and everyday needs.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders. These services are envisaged in the output 2 of the PARDT project. UNDP will involve international and local experts on BPRs on the basis of requests and needs of national partners.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • Hire local and international consultants on BPR and deploy them within concerned state agencies to re-engineer their public services and e-services.
[Added: 2017/12/26]
UNDP 2020/12 Initiated
26. Recommendation:

Continue providing advisory services to implement the provisions of the e-Government Law and to harmonize respective regulations issued by sectoral ministries/agencies by focusing on legal/regulatory acts in the field of (a) administrative procedures, (b) functioning of core state registries as information systems/assets, (c) state procurement, (d) public-private partnerships, (e) civil service.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.         These recommended services are integral part of output 1 of the PARDT project. After adoption of new laws on administrative procedures, public procurement, PPP and civil services, UNDP projects (PARDT, CST and others) will support government partners in implementation of these laws in coordinated manner.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • Once abovementioned new laws are adopted, UNDP projects will organize regular joint meetings to identify synergy areas in support of the implementation of these laws.
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed Special and dedicated staff member, Research Coordinator on Public Administration Reform and e-Government has been included into project staff composition to support national partners with advisory services on enhancing legal framework on administrative procedures and functional review and civil service (page 42). New projects Annual plan of activities for Y2018 covered most the listed items. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
27. Recommendation:

Provide advisory services for developing the unified standard of e-services and the guidelines to transform traditional public services into digital form (using, e.g. the British experience as a world leader in digital transformation).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.  UNDP PARDT project will focus on this recommendation and share the applicable best foreign practices with national partners.  

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. To consider providing advisory services for developing the unified standard of e-services and the guidelines to transform traditional public services into digital form additionally to the Ministry of Justice and engage the agency into project activities in this areas. • Prepare analytical paper on unified standards of e-services and digitalization of public services (hiring experts, organizing study tours etc)
[Added: 2017/12/26]
UNDP 2019/12 Initiated
28. Recommendation:

Continue producing analytical papers on the challenges of the introduction of transactional services, optimization of administrative procedures in the context of Civil Service Law, the role of state registers in providing e-services, interoperability in view of the new IS and core databases (including cloud services).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders. UNDP PARDT project will prepare analytical papers on suggested topics after adoption of new Laws on Administrative Procedures and Civil Services.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed The recommendation has been incorporate into a new project docuyment and Annual Plan of Activities for Y2018. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
29. Recommendation:

Support the organization of the joint meetings of the main e-gov actors (MITC, EGDC, UZINFOCOM) in the regions to discuss the actual problems and suggestions to move the traditional public services into electronic format.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders. UNDP supports joint meetings of both donors and national partners to synchronize the joint activities and maximize the effect of development interventions by avoiding duplications. Under PARDT project, the project team will regularly convene the meetings of e-governance related actors and partners.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • PARDT project will organize quarterly meetings (or on a need-basis) of e-governance partners the discuss the progress and challenges on e-governance and public administration reforms and identify the joint activities
[Added: 2017/12/26]
UNDP 2020/12 Initiated
30. Recommendation:

Provide advisory services to establish a multi-channel principle of public service provision for creating the mobile channel and format of public services to benefit from the growing use of smartphones and other mobile devices and platforms. Create a section on the national e-gov portal to collect and disseminate mobile-oriented APIs developed by government agencies (market.gov.uz).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders. Government has prioritized digital economy and development of e-commerce. 

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • To share the best international practices with national partners
[Added: 2017/12/26]
UNDP 2019/12 Initiated
31. Recommendation:

As part of the multi-channel strategy, create a single, common for all government agencies Call Centre with a single common telephone number to more effectively advise citizens and businesses.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders. In Samarkand city, Government will launch common Call Center with one phone number. The successful pilot will be replicate in other regions. 

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed The recommendation was not included into the project document. In September 2016 president's virtual reception was opened with a call center (short number 1000). In December 2017, the Agency for Public Services was established, which also operates a call center. www.pm.gov.uz History
32. Recommendation:

Provide advisory services to develop respective legal acts needed to establish a national system of electronic identification (including mobile) and related trusts services aligned with best international experience (e.g. the European eIDAS (electronic identification and trust services) law, mobile identification practices in Moldova, Azerbaijan, Georgia).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed Recommendation has not been accepted by national partner - MITC during the project initiation and consultation phase.  However, establishment of a national system of electronic identification has been discussed within bilateral consultations with World Bank mission to Tashkent in 2018. In cooperation with World Bank, UNDP drafted ID ecosystem in Uzbekistan background paper. Presidential Resolution on further improving of Uzbekistan rankings in international indexes dated 25 February 2019/ http://uza.uz/ru/documents/o-merakh-po-povysheniyu-pozitsiy-respubliki-uzbekistan-v-mezh-26-02-2019?m=y&ELEMENT_CODE=o-merakh-po-povysheniyu-pozitsiy-respubliki-uzbekistan-v-mezh-26-02-2019&SECTION_CODE=documents Annual State Programme for Y2019 clause 11 of Annex 3 to Presidential Decree #UP5635 dated 17 January 2019 http://lex.uz/docs/4168757#4172886 History
33. Recommendation:

Provide advisory services to expand services of the Single Window Centers (One stop shops) to address special needs of the vulnerable population and improve the procedures of providing services in the area of electronic payments, including the introduction of CRM systems.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed The project has assisted Nukus city and Kungrad district one-stop-shops in improving service delivery to populations, including the vulnerable population. In 2018, a series of research projects with recommendations have been implemented, including Concept for Developing of Public Service Centers in Uzbekistan and analytical report on "Strategy for Reforming Public Services in Uzbekistan" aimed to provide the government with the concept strategy for the reforming of the national system of the public service delivery and enhancing the capacity of the Single Window Centers (One stop shops). History
34. Recommendation:

Provide advisory services for the creation of a unified information system (registry) containing the information about all government/state bodies and civil servants in the context of the Civil Service Law.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed The Project Document in the II. Strategy part, this is page 8, 2-nd paragraph, include the requirement that the Roadmap and Plan of Actions for the period of 2017-2021 should covering Civil Service Reform. Regarding with this the UNDP supported the preparation of the draft Law on Civil Service and its international expertize. Draft Law was widely discussed at two international events (PAR Conference on May 30, 2018 and Civil Service Reform Seminar on June 26, 2018) by national partners and international experts. The civic engagement and consultation was ensured by publication of the draft law on regulation.gov.uz portal for comments. The draft law was submitted to the Ministry of Justice and currently it is being reviewed by the Presidential Administration. It has already been agreed with the Supreme Court, the General Prosecutor’s Office, the ministries of employment and labor relations, economics, finance, as well as the Academy of Public Administration under the President of the Republic of Uzbekistan and the Council of the Federation of Trade Unions of Uzbekistan. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
35. Recommendation:

Provide advisory services for the consolidation of all government information resources and web-sites into one platform (as it is done in the UK’s gov.uk) by using common unification rules.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed The recommendation has been partially included in the project document (Output 2, Activity 1). Additionally, the project is working on introducing "Government-as-a-platform" approach and has supported development of technical specifications for two platforms (on public oversight and notifications). Experts from the Government DIgital Service of the UK Cabinet Office will be engaged in the development of platforms. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
36. Recommendation:

Provide advisory services for piloting the Business Process Management System (BPMS) in other agencies based on the experience of the EGDC.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed The recommendation has not been included as the EGDC did not complete integrating the BPMS within the organization due to high staff turnover and changes in management. History
37. Recommendation:

Provide advisory services in collecting and analyzing the end-user statistics for the core e-gov portals (my.gov.uz, pm.gov.uz, regulation.gov.uz, data.gov.uz, e-kommunal.uz, etc.) to eliminate duplication and unify their operations.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed The recommendation has been included into the project document (II.Strategy charter, p.9) History
38. Recommendation:

Provide advisory services for the creation of a stand-alone e-Information platform (or within the e-Participation platform) for sending information requests and the publication of the Frequently Asked Questions.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed The project has provided advisory services for improving access and availability of government data, including by requests from the public. History
39. Recommendation:

Provide advisory services for conducting surveys and polls among public services users to find out the level of their satisfaction with the services they receive on both electronic and traditional form and to compile the most widely used services and better understand the standard needs of users of e-government services.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed The reports on improving public service delivery paid particular attention to data-gathering practices in service delivery and their effective use. History
40. Recommendation:

Provide advisory services for compiling a consolidated review of the existing four legal acts regulating access to public sector information so as to develop a single law (e.g. the type of the Freedom of Information Act).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/04/05]
UNDP 2019/03 Completed Recommendation was included into the Project document (page 13) "Public Administration Reforms and Digital Transformation" project. Output 2. Access of businesses and citizens (especially of vulnerable groups, including women and youth) to IT professional services, public records and legal acts is enhanced Activity 1. Providing institutional support to improve access to legal information and public service. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
41. Recommendation:

Provide advisory (analytical and methodological) services to develop a set of specific recommendations for advancing Uzbekistan in the UN e-Gov Index by focusing on (a) e-service index and (b) e-participation index. Provide support to improve reporting on the Telecom Infrastructure and Human Capital components of the overall e-Gov Development Index (EGDI).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed Twelve policy papers with recommendations on e-governance and public administration reforms has prepared and submitted to government, which six have included specific recommendations for development of the e-government system and advancing Uzbekistan in the UN e-Gov Index. Among them the analytical reports on "E-government of Uzbekistan: further efforts to ensure sustainable development", "Prospects of using blockchain in public administration", "Introducing Government as a Platform approach to Digital Transformation", "Open data portal of Uzbekistan: limitations and development prospects", "Functional review of government executive bodies", "Strategy of developing public services in Uzbekistan". History
42. Recommendation:

Provide advisory services for the development of IT professional standards to specify and define particular occupations such as service manager, project managers, data and business analysts, BPR managers. Support study tours to the countries possessing advanced experience and knowledge to share (e.g. Kazakhstan, Georgia, Moldova, Estonia, UK, Singapore, Turkey, USA, Japan, Canada) by utilizing UNDP regional programme resources and donor funds.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed The recommendation was incorporated into the Project Document in the Activity 2 section a and c of Output 2. Access of businesses and citizens (especially of vulnerable groups, including women and youth) to IT professional services, public records and legal acts is enhanced. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
43. Recommendation:

Provide advisory services for the development of module-based and tailor-made training curricula on various aspects of e-government and e-participation development to address sector- specific (healthcare, education, finance, Open Data, etc) and institution-specific needs (central government agencies and their regional branches, regional administrations), as well as to train such key staff categories as senior executives, mid-level managers, specialists). Develop a short-term training e-gov course for higher education establishments and the Academy of Public Administration to be taught with the help if international trainers.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed The recommendation was incorporated into the Project Document in the Activity 2 section a and c of Output 2. Access of businesses and citizens (especially of vulnerable groups, including women and youth) to IT professional services, public records and legal acts is enhanced. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
44. Recommendation:

Continue supporting training seminars for government officials in BPR, project management, data analytics, e-services, social media, e-participation, creative thinking.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed The recommendation was incorporated into the Project Document (in the Activity 2 of Output 2, pages 15-16). The project has organized capacity building activities including round-tables, forums, workshops, lectures and presentations for 700 (including 142 women - 20%) civil servants of Uzbekistan. Among them the Innovation Forum 2018 and the Governance Innovation Days on 3-5 December 2018 at the Academy of Public Administration, where international and local experts delivered practical workshops on Evidence-based policy-making, Design thinking & service design as applied in Public services, Data-driven governance, Strategic Planning, Behavioural Insights in Public Policy as well as lectures at the Westminster International University in Tashkent, Inha University in Tashkent, University of World Economy and Diplomacy respectively. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History
45. Recommendation:

Provide advisory services for streamlining and consolidating the use of electronic registers/lists (including Electronic Document Management Systems /EDMS - ??????????? ????? ? ????????????????) in order to (a) to compile an inventory of the existing among government agencies powers/functions to create and run such registers/lists, (b) identify relevant information systems and resources, (c) define legal status and certainty/validity of the data, the procedure of running state electronic registers/lists so as these would also include GIS, (e) set a mandatory principle to run such state registers/lists in electronic form only and legally protect the relevant data, (f) define minimal requirements of creating and running state electronic registers/lists, (g) integrate them with the e-gov infrastructure and ensure electronic interoperability of state registers/lists, (h) identify the most widely used registers/lists for their subsequent digitalization (a roadmap for 2017-2021).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed The recommendation has been integrated into the project document (III. Results and Partnerships, Output 2, Activity 1). History
46. Recommendation:

Continue providing advisory services for strengthening capacity in Open Data management by (a) conducting monthly monitoring of the OD portal (data.gov.uz), (b) assessing the quality of the published data sets (disaggregated by geographical location, gender, age).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26]
UNDP 2019/12 Initiated
47. Recommendation:

: Provide advisory services to the State Statistics Committee for the creation and maintenance of the data-driven monitoring and decision-support system (portal) in the field of labor and employment, including the development of APIs and meta-data editors for other state agencies to release datasets, present them in machine-readable formats, and visualize them.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26]
UNDP 2019/12 Initiated
48. Recommendation:

Support the development of the national Open Data ecosystem by (a) mobilizing the software community to create data-driven (mobile) applications, (b) creating the crowdsourcing platform to improve the quality control over OD (correcting errors, translation into other languages, identifying new datasets for publishing), (c) developing the national concept of open contracting (in public procurement), open budgeting, open public service cocreation, (d) organizing more hackathons and contests for developing mobile and web applications.

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
• To include the recommendation into the project document of a new phase of the joint project with MITC. • To promote open contracting, budget and public service co-creation under PARDT project
[Added: 2017/12/26]
UNDP 2020/12 Initiated
49. Recommendation:

Continue closely working with donors to generate their interest to the e-gov agenda by supporting the Donor Council and encouraging them to co-finance some of the project’s second phase activities (especially Open Data and e-Participation activities).

Management Response: [Added: 2017/12/26]

The recommendations will be incorporated into the new project proposal and its implementation on e-government and public administration reform in cooperation with the Ministry for Development of IT and Communications, and other relevant national partners and stakeholders.

Key Actions:

Key Action Responsible DueDate Status Comments Documents
To include the recommendation into the project document of a new phase of the joint project with MITC.
[Added: 2017/12/26] [Last Updated: 2019/02/11]
UNDP-Cluster on Good Governance, Policy and Communication 2019/02 Completed Recommendation was included into the Programme documentation in the last paragraph of I. DEVELOPMENT CHALLENGE section. https://info.undp.org/docs/pdc/Documents/UZB/PARDT_Prodoc_eng_final_signed_website.pdf History

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